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Lexus of Sacramento - Service Center
Sacramento, CA
1,853 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,853 Reviews of Lexus of Sacramento - Service Center
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October 01, 2020
Christina did a wonderful job reconnecting my iPhone to the car. Everything else went just fine. Unlike the other three visits this summer I had when they replace the fuel pump and gauge 3 times after the the car. Everything else went just fine. Unlike the other three visits this summer I had when they replace the fuel pump and gauge 3 times after the recall. More
by PKISHIDA
Verified Customer
September 30, 2020
Process for getting my car in and out for work the dealership was covering was nice and easy. One item wasn't ready so I'll have to go back again, and Brandy kept me well informed. Nice team. dealership was covering was nice and easy. One item wasn't ready so I'll have to go back again, and Brandy kept me well informed. Nice team. More
by KW
Employees Worked With
Brandy Joseph
September 30, 2020
Dropping car off went quickly. Service rep was friendly. Car done in timely manner. Pick up done smoothly. Overall I was very satisfied but thought.price for what was done excessive Car done in timely manner. Pick up done smoothly. Overall I was very satisfied but thought.price for what was done excessive More
by ALJURIS
Employees Worked With
September 30, 2020
Excellent service and care! Eric was very courteous and friendly! Keep me informed of process and answered all my questions to my satisfaction! Great job! friendly! Keep me informed of process and answered all my questions to my satisfaction! Great job! More
by KENALLEN26
Employees Worked With
Eric Pantoja
September 30, 2020
I received fantastic service! Eric Pantonja has been great to work with. There is always wonderful communication and he gives me a heads up when timelines change. great to work with. There is always wonderful communication and he gives me a heads up when timelines change. More
by HALEYLPETERSON
Employees Worked With
Eric Pantonja
September 29, 2020
Nick Cruz has been or service associate for >6 years. We recently purchased a new RX (2020) two weeks ago. However, the dealership needed to install roof rails and illuminated door sills as part of the pur recently purchased a new RX (2020) two weeks ago. However, the dealership needed to install roof rails and illuminated door sills as part of the purchase. We also wanted the car perma-plated along with some other new-car feature modifications. He surprised us by getting the services completed well ahead of schedule. Nick’s been awesome and still remains the epitome of service professionals!!! More
by Wayne Martin
Employees Worked With
September 29, 2020
Excellent customer support. I took advantage of Lexus deal arranged Lyft to do errands while my car was being serviced - what a great thing to do for customers! deal arranged Lyft to do errands while my car was being serviced - what a great thing to do for customers! More
by Jo
Employees Worked With
Brandy Joseph
September 29, 2020
Excellent customer service. Took care of me when I brought in my IS 350 in for maintenance. Once my car was done it looked like how I first saw it and purchased it. Best dealership hands down! brought in my IS 350 in for maintenance. Once my car was done it looked like how I first saw it and purchased it. Best dealership hands down! More
by KEVINPHUYNH
Employees Worked With
September 29, 2020
I worked with Vee. All brakes replaced. I signed for $640 but then told $850. ????? Got loaner car. Five hours until car finished. Vee was nice. When I asked about increase in price he said comput $640 but then told $850. ????? Got loaner car. Five hours until car finished. Vee was nice. When I asked about increase in price he said computer was wrong with info. ???? Crossed off old price wrote new price on my sheet. ?????? More
by DIANEHEPBURN
Employees Worked With
Vee. Trainee
