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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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April 21, 2024

Very nice service over all! My car was wash cleaned very well! Thank you very much! More

by Vangsonny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua
Report | Print
Apr 22, 2024 -

Lexus of Sacramento responded

Sonny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Moua and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 20, 2024

Gus was very helpful and very detailed in explaining the process and cost, thank you. More

by GRACEB.1072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Apr 22, 2024 -

Lexus of Sacramento responded

Grace, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

April 18, 2024

The service from the dealership were extremely great, helpful, and respectful while I was there. More

by Lemy Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Vega and Basel Simirroit
Report | Print
Apr 18, 2024 -

Lexus of Sacramento responded

Lemy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 18, 2024

Friendly, quick, and always super informative. I was taken advantage of in other places and this is the first place I have been where I feel the pricing and information is accurate and honest. More

by laurenchandler542
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Lexus of Sacramento responded

It has been a pleasure serving you, Lauren. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

April 18, 2024

The team is always professional and does impressive work. Their transparent communication is always appreciated. More

by Cpcorrea2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

April 18, 2024

I have been to your shop 4 times…always clean and staff friendly and pleasant. More

by 6HILLIARD7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 18, 2024 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 18, 2024

Manager never returned our call when we broke down on the side if the road in Barstow, one day after getting our GX "fixed" in Sacra. Absolutely no concern for our safety and welfare. It's been almost 3 week More

by glennersf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gus
Report | Print
Apr 19, 2024 -

Lexus of Sacramento responded

I'm really sorry to read about your experience. It's concerning that you didn't receive the prompt and caring service we aim for and I'd like to look into this further and see how we can make things right. Unfortunately, I cannot locate contact information without a first and last name. If you are willing, please reach out at your earliest convenience so we can discuss what happened. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 17, 2024

Customer service was good. It was a great experience. Basel was very help. Thank you More

by purplerosebud
Recommend Dealer
Yes
Employees Worked With
Basel
Report | Print
Apr 17, 2024 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 17, 2024

This time I came in for my second key fob, I was greeted and the service was outstanding. More

by Christina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review, Christina! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

April 16, 2024

Always excellent service and customer care. They give it to you straight with no surprises. More

by Melissa
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Apr 16, 2024 -

Lexus of Sacramento responded

Melissa, Thanks for sharing about your experience with Lexus of Sacramento. Christina and our team appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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