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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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April 24, 2024

Christina Carlson and her team provide excellent services to my cars. People at the dealership are all friendly and professional. More

by FORSHING.LUI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Lexus of Sacramento responded

We're so glad to know that Christina and our team at Lexus of Sacramento provided excellent service for your cars. Thanks for acknowledging the friendliness and professionalism of our staff, we appreciate it!

April 24, 2024

Love serving my car at Lexus of Sacramento. I have always received good care there. Thanks More

by blaytoomey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 24, 2024 -

Lexus of Sacramento responded

Thank you so much for trusting the Lexus of Sacramento team with your vehicle! We look forward to another five-star visit down the road.

April 24, 2024

Christina is cheerful and professional and wants to help you. Service is efficient and timely More

by SBERTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 25, 2024 -

Lexus of Sacramento responded

Thanks for acknowledging Christina's efforts! The team at Lexus of Sacramento looks forward to seeing you at your next service - drive safely!

April 23, 2024

Staff is friendly and exhibit professional behaviors. Every person I came into contact with said hello. More

by K-ellison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Apr 23, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 22, 2024

My interaction with the service department from the beginning has been less than satisfactory. Communication updates were slow or non existent. More

by mathewsum
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Patrick Castano
Apr 22, 2024 -

Lexus of Sacramento responded

I'm sorry to learn about your experience with our service department. We strive for clear and timely communication, so it's disappointing to see we've fallen short in this instance. I'd like the opportunity to address any concerns you may have directly - please reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director 916.465.6291.

April 22, 2024

Everyone is always friendly and professional, as well as helpful and knowledgeable. Things are done quickly and efficiently. Thank you! More

by Laura Oglesby
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 23, 2024 -

Lexus of Sacramento responded

Hi Laura: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

April 22, 2024

Nick Cruz has been helping coordinating services of my car for the past several years. Nick is always been kind, courteous, helpful, and professional. More

by ENVIRONMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 22, 2024 -

Lexus of Sacramento responded

Quality customer service is always our number one priority, and we're happy to hear that Nick continues to meet your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

April 21, 2024

Very nice service over all! My car was wash cleaned very well! Thank you very much! More

by Vangsonny1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moua
Apr 22, 2024 -

Lexus of Sacramento responded

Sonny, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Moua and our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 20, 2024

Gus was very helpful and very detailed in explaining the process and cost, thank you. More

by GRACEB.1072
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Apr 22, 2024 -

Lexus of Sacramento responded

Grace, Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

April 18, 2024

The service from the dealership were extremely great, helpful, and respectful while I was there. More

by Lemy Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Al Vega and Basel Simirroit
Apr 18, 2024 -

Lexus of Sacramento responded

Lemy, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

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