Lexus of Sacramento - Service Center

Excellent service Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiti Sacramento Lexus is an outstanding dealership in every way. The service department is very well trained and the knowledge base is excellent. the waiting experience is top notch. More

lexus service 10K service was conducted efficiently and i can only assume correctly. Mike explained what they did in a followup voicemail as I snuck back in and o 10K service was conducted efficiently and i can only assume correctly. Mike explained what they did in a followup voicemail as I snuck back in and out and got my car without seeing him. More

Excellent as Always It's always a pleasure doing business with Lexus especially under duress soon after a flat tire. Top notch service from the world hello! With no appoi It's always a pleasure doing business with Lexus especially under duress soon after a flat tire. Top notch service from the world hello! With no appointment we were seen by James promptly and had our needs analyzed without much wait. Zack also assisted us with his assessments. When it was discovered the replacement tire had to be ordered we were given the option of having a loner car for a few days. How can you beat that, a chance to try out a fairly new Lexus with all the bells and whistles. Such a luxury and a temptation! We love our own Lexus like a family member, but give amazing praise for the new features in this loner car and it was exciting to test. Really fun to drive and exceptional comfort. Service with arranging the use of this vehicle was also a pleasure with Danny Mae and an easy process as well. The work was done on time and we were given ample notice to pick up our car, but with no pressure for time. As always our car was given a nice car wash so it sparkled when it was ready. After return of the vehicle, it was later discovered that we had left an item behind, again Lexus spared no time in helping us retrieve this item and we are especially grateful. Customer service was great both on the phone as well as in the dealership. As always a excellent experience. Thank you Lexus! More

15K Service Everything and everyone were great! I will always go to Sacramento Lexus for all my service and sales needs. Mike always is wonderful!!! Thank You Everything and everyone were great! I will always go to Sacramento Lexus for all my service and sales needs. Mike always is wonderful!!! Thank You More

Excellent service all the way around I truly appreciate service advisors, greeters, service staff for an excellent experience. I always feel like a queen when I go for service and I am re I truly appreciate service advisors, greeters, service staff for an excellent experience. I always feel like a queen when I go for service and I am reminded how exceptional the staff is when I go take my daughter's car for service at another non-Lexus dealership. They don't have all the extra thought and care that I experience at Lexus. A huge thank you to Michael Huttleston and all. More

Great service with superb oil and super car wash/cleaning. The oil used in Castrol GTX full synthetic, which is the best in my estimation, and the car wash and cleaning of the interior was superb, and far beyo The oil used in Castrol GTX full synthetic, which is the best in my estimation, and the car wash and cleaning of the interior was superb, and far beyond what I've experienced at another Lexus dealer. Nice waiting area with WIFI and plenty to read. Had a follow up item with the service manager, and Dave was extremely helpful and generous with his time (and even supplied me with some tire dressing when I mentioned that what the dealer was using worked better than what I have been able to find myself). Dave really goes the extra mile to ensure that you are satisfied with their service. I am very fortunate that this is our local Lexus dealer. More

Superior Service Service department continues to be top notch in every way. Dave Torkelson and his team provide the cornerstones of good service: quality, efficiency, Service department continues to be top notch in every way. Dave Torkelson and his team provide the cornerstones of good service: quality, efficiency, and cost. They have my highest confidence. More

Efficient and helpful service! Adviser Tracy was helpful and see to all my needs were met in a very efficient manor ! It was Saturday and yet she still get services needed done on m Adviser Tracy was helpful and see to all my needs were met in a very efficient manor ! It was Saturday and yet she still get services needed done on my car! More

Thank you Lexus Service Thank you for your excellent service and professionalism at Lexus Sacramento Service! From your greeting upon arrival, service advisor Ryan, transport Thank you for your excellent service and professionalism at Lexus Sacramento Service! From your greeting upon arrival, service advisor Ryan, transportation desk, shuttle service by George, cashier and car delivery I always have a great experience with you guys! Keep up the great work and customer service it is much appreciated! Sincerely, Keri Valdez More

Striving for an A + I always have my Lexus serviced at Lexus of Sacramento, because everyone works as a team to make the experience the best it can be for their customers I always have my Lexus serviced at Lexus of Sacramento, because everyone works as a team to make the experience the best it can be for their customers. Last week there was a glitch in the paperwork system which caused me to wait an extra hour. The next day when I talked to the service manager, he went out of his way to make it right. Today when I took my car in for the follow up service, the team was back on their A game. Small mistakes happen, but what is important is how a business strives for that A+! More