Lexus of Sacramento - Service Center

Excellent service in all areas. Mike was wonderful. He explained to me in detailed what was being done to my car. He answered all my questions and went abov service in all areas. Mike was wonderful. He explained to me in detailed what was being done to my car. He answered all my questions and went above and beyond with helping me. Thank you. More

Pleasant and convenient place —Great service Brandy promptly met with me, clearly explained the service, made a valuable suggestion and was responsive to my concerns about time. My wait for the s Brandy promptly met with me, clearly explained the service, made a valuable suggestion and was responsive to my concerns about time. My wait for the scheduled maintenance was less than projected and I was off to my next appointment on time. More

Amazing Customer Service On Dec 15, 2017 I was in Sacramento at UC Davis Med Center, approximately 80 miles from home, when my 2011 Lexus RX 450 would not start. I only have On Dec 15, 2017 I was in Sacramento at UC Davis Med Center, approximately 80 miles from home, when my 2011 Lexus RX 450 would not start. I only have about 50,000 miles on the car, have always had it serviced at my home dealership and have never had a problem with it. After calling AAA to arrange a tow to the closest Lexus dealer (which turned out to be Lexus of Sacramento) I called the dealer. It was 5:45 pm and I saw online that the dealership was open until 8 pm. I had not realized that the service department closed at 6 pm. Despite that I was able to arrange for a loaner (my car was under extended warranty). Every single person I interacted with at the dealership was exceptional; receptionist, cashier, service consultant. I am very happy with the service I get at my home dealership and very loyal to my service consultant. However, I do not believe i have ever experienced better overall service and support before from ANY dealership; especially in such a difficult situation away form home. More

Professional, knowledgeable, courteous Dave’s team is very professional and performs to a high standard. I am very pleased with the quality of work that is done at this dealership. Dave’s team is very professional and performs to a high standard. I am very pleased with the quality of work that is done at this dealership. More

Best ever!` Everything always goes as arranged, from setting the appointment, to discussion of work to be done, to the amount of time necessary. The personal con Everything always goes as arranged, from setting the appointment, to discussion of work to be done, to the amount of time necessary. The personal contact is always very friendly and helpful. The quality of the service is impeccable. More

Always an easy service appt Coffee and tea, water bottles, donuts or bagels while u wait. Watch tv or use a private computer cubicle. Or get a loaner car. Great! Coffee and tea, water bottles, donuts or bagels while u wait. Watch tv or use a private computer cubicle. Or get a loaner car. Great! More

James at Lexus of Sacramento is always friendly and ready to help. The staff works hard to provide you great service in less than the time anticipated. They are an awesome grou is always friendly and ready to help. The staff works hard to provide you great service in less than the time anticipated. They are an awesome group of people. More

Lexus For Life I recently brought my Lexus Rx 350 in for the 60k mile service and as always I was pleasantly greeted by my favorite service rep, Tracy Cach. She al I recently brought my Lexus Rx 350 in for the 60k mile service and as always I was pleasantly greeted by my favorite service rep, Tracy Cach. She always has a smile and is so personable and friendly. I shared with her a concern I had about the premature wear my front seats were displaying. She quickly put me in contact with Dave Torkelsen and he was super awesome. He surveyed my vehicle and within a couple of weeks the problem was resolved without any inconvenience on my part. Dave's follow through and reassurance that he was working behind the scenes on my behalf, made me feel like I was a valued customer and that he really cared. Thank you Lexus of Sacramento Service Team for going above and beyond!!! Sincerely, Monica D. More

Nick Cruz is the best. He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to b He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to be the one to take care all my cars. More

service Brandy was very helpful and let me know what really needed to be fixed asap. Always no pressure when you work with her. My car was ready at the Brandy was very helpful and let me know what really needed to be fixed asap. Always no pressure when you work with her. My car was ready at the time that it was promised and they always celan the car which is a time saver. More