Lexus of Sacramento - Service Center

Lexus For Life I recently brought my Lexus Rx 350 in for the 60k mile service and as always I was pleasantly greeted by my favorite service rep, Tracy Cach. She al I recently brought my Lexus Rx 350 in for the 60k mile service and as always I was pleasantly greeted by my favorite service rep, Tracy Cach. She always has a smile and is so personable and friendly. I shared with her a concern I had about the premature wear my front seats were displaying. She quickly put me in contact with Dave Torkelsen and he was super awesome. He surveyed my vehicle and within a couple of weeks the problem was resolved without any inconvenience on my part. Dave's follow through and reassurance that he was working behind the scenes on my behalf, made me feel like I was a valued customer and that he really cared. Thank you Lexus of Sacramento Service Team for going above and beyond!!! Sincerely, Monica D. More

Nick Cruz is the best. He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to b He is always there for you and doing a great job so far. I have no complaint yet. The only reason that I bought another Lexus because I want Nick to be the one to take care all my cars. More

service Brandy was very helpful and let me know what really needed to be fixed asap. Always no pressure when you work with her. My car was ready at the Brandy was very helpful and let me know what really needed to be fixed asap. Always no pressure when you work with her. My car was ready at the time that it was promised and they always celan the car which is a time saver. More

Awesome Service The service was easy to schedule and the service team made sure my experience was outstanding. So kudos to Christina and her team. They are awesome. The service was easy to schedule and the service team made sure my experience was outstanding. So kudos to Christina and her team. They are awesome. More

Routine service Routine maintenance service while I waited. Took a little less time than promised. Everyone at dealership is always courteous and knowledgeable (or Routine maintenance service while I waited. Took a little less time than promised. Everyone at dealership is always courteous and knowledgeable (or can find someone who is) More

Excellent service Christina always provides excellent customer service! This is my third Lexus car over the years and I have had no issues with the dealership. Everyone Christina always provides excellent customer service! This is my third Lexus car over the years and I have had no issues with the dealership. Everyone welcomes you and has a positive attitude toward the customer. More

Service Department Christina has provided an excellent service on my GS350. She always explained the details of all the repairs as needed. She also follow up after eve Christina has provided an excellent service on my GS350. She always explained the details of all the repairs as needed. She also follow up after every services by phone. She is a very knowledgeable and courteous service adviser. Thank you Christina! The Lexus of Sacramento has an excellent service department, and a top notch service adviser. I will not hesitate to recommend my friends to Lexus service center. More

Best service The best reason to buy a Lexus IS their phenomenal service. Everyone treats you with respect and courtesy. Excellent service advisors and they are e The best reason to buy a Lexus IS their phenomenal service. Everyone treats you with respect and courtesy. Excellent service advisors and they are efficient. More

Quick and painless I have been a Lexus customer since 1998 and have never been disappointed. I do have to say that I miss my long time service guy however, I hope to c I have been a Lexus customer since 1998 and have never been disappointed. I do have to say that I miss my long time service guy however, I hope to cultivate a new relationship with James. He was professional and informative. More

Service Maintenance The service was good, but we don't think that the windshield fluids were replaced and we will be contacting Brandy to see if that can be resolved. The service was good, but we don't think that the windshield fluids were replaced and we will be contacting Brandy to see if that can be resolved. More