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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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April 09, 2024

Great attention to detail; polite and efficient staff. Also, the reminder about existing service coverage was great to hear from staff. More

by gymstewart
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Lexus of Sacramento responded

We're glad to know you appreciated our attention to detail and efficiency here at Lexus of Sacramento. It's important for us that our customers are aware of their service coverage. Thanks for the positive feedback!

April 09, 2024

Excellent customer service. I was pleasantly surprised to see my key fob battery was replaced without me asking. More

by Jose Torres
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ
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Apr 09, 2024 -

Lexus of Sacramento responded

Jose, we're glad to know our team at Lexus of Sacramento went the extra mile with your key fob battery. Thanks for highlighting our excellent customer service!

April 09, 2024

In the last 13 years, I have purchased two RX 350 Lexus’. In those years, Nick and Lexus Sacramemto has been helpful, Knowledgeable and curious. I appreciate their service More

by LARRY.LISTER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2024 -

Lexus of Sacramento responded

Hi Larry - We're delighted to know that you've had a positive experience with Nick and our team at Lexus of Sacramento over the years. We appreciate your loyalty and look forward to continuing this relationship in the future!

April 08, 2024

gee whizz. we bought it new in 04 and have been happy with the service ever since. More

by PAULFBASYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Lexus of Sacramento responded

Paul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

April 08, 2024

My service rep is very good. His name is V Moua. He handles all my issues with my LS500. More

by MARK D HIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Apr 09, 2024 -

Lexus of Sacramento responded

Mark, Thank you for your business and this review. We're happy to hear V Moua and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

April 08, 2024

I have always been treated very well in the seven years I have owned my Lexus. The work completed on my car has been excellent. More

by CSTATS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 07, 2024

Bill was very friendly and helped me secure my Lexus while it was still in transit to the dealership. He has gone above and beyond after my purchase with recommendations and made the entire process simp More

by RICKYDAVIDHARRRIS
Recommend Dealer
Yes
Employees Worked With
Bill Axtell
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Apr 08, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 06, 2024

No follow up when they said they would Found a scratch that occurred after the car was washed by Lexus of Sacramento More

by William
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name
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Apr 08, 2024 -

Lexus of Sacramento responded

William, I'm sorry to learn about the scratch on your car and the conflicted follow-up. This is not reflective of our usual standards, but I'd like to make things right for you - could we discuss this further? Please reach out to me at your earliest convenience. Thank you, Jameson White - Parts Manager - nephiwhite@lithia.com

April 05, 2024

Service manager, Nick Cruz is the best. He always takes good care of me and all my cars. More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 05, 2024

Love the car. Great customer service from your entire internet sales team. The word minimum is dumb More

by ATORRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

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