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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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April 04, 2024

Nick was awesome. Helpful. Friendly. Yes I would recommend him to my friends. Answered all my questions. More

by TINARISNICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Lexus of Sacramento responded

Thank you for your review and kind words for Nick. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 04, 2024

Service was extremely slow and my vehicle could not be located. I made an appointment for just an oil change and it was supposed to be only a 90 minute appointment and it was over 3 hours More

by Latrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren
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Apr 05, 2024 -

Lexus of Sacramento responded

Latrice, I'm sorry to hear your recent service didn't live up to your expectations. We aim to be as efficient as possible in all aspects of our work, yet it seems we fell short during your visit. Your feedback is valuable and will help us improve. Please reach out so we can discuss this further and find a way to make things right for you. Thank you, Russ McDuffie - Service Director 916.465.6291

April 04, 2024

I purchased Lexus because of the quality given not only with they quality of the product, but because of the service offered after the purchase. Lexus is a top quality product. More

by rtcolvin
Recommend Dealer
Yes
Employees Worked With
Was is Tracy? The service person was thorough and complete and very courteous. She wanted to make sure that I got exactly what I had asked for.
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Apr 05, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

April 03, 2024

Your representative was helpful, friendly, and knowledgeable. I received my car back in an hour. The experience was great. More

by CamLih1961
Recommend Dealer
Yes
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Apr 03, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 03, 2024

Since 2005 I have had impeccable service from Sacramento Lexus. Their personnel are professional, personable and accommodating. I couldn't be happier. And Tracy is the best! More

by Marian
Recommend Dealer
Yes
Employees Worked With
Tracy. She is the best!
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Apr 03, 2024 -

Lexus of Sacramento responded

Thanks, Marian, for sharing your thoughts about your experience with Tracy here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 03, 2024

Very flexible with me and respectful making sure my children were made comfortable and felt welcome. More

by darikmconley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Lexus of Sacramento responded

Darik, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 03, 2024

She is very professional, kind, answer precisely whenever I ask with kindness! Smile, reliable Skilled More

by DANNY0916
Recommend Dealer
Yes
Employees Worked With
Tracy
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Apr 04, 2024 -

Lexus of Sacramento responded

Danny, We are very happy to have provided you with such a positive experience! Tracy and our team sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 02, 2024

I feel that since I have a lifetime oil change contract with lithia this particular dealership seems to put in minimal effort when doing my oil change. More

by Prado
Recommend Dealer
No
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Apr 02, 2024 -

Lexus of Sacramento responded

Prado, I'm sorry to read that you're not completely satisfied with the service provided during your oil changes. We aim for excellence, and your feedback is valuable to us. Please reach out so we can discuss this further and find a way to improve your experience moving forward. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 02, 2024

Good I enjoy goi g there I enjoy Lexus of Sacramento I enjoy taking my cat to Lexus of Sacramento More

by Margaret M Carr
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Apr 02, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We look forward to working with you again. Best Regards, Christian Simon General Manager

April 01, 2024

My car was serviced very well, washed up & delivered in quick time. Daren walked me through the inspection outcome & handed over the documents. Overall, a pleasant experience! More

by RAJGUR
Recommend Dealer
Yes
Employees Worked With
Daren Malone
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Apr 02, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

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