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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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April 08, 2024

gee whizz. we bought it new in 04 and have been happy with the service ever since. More

by PAULFBASYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Lexus of Sacramento responded

Paul, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

April 08, 2024

My service rep is very good. His name is V Moua. He handles all my issues with my LS500. More

by MARK D HIRST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua
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Apr 09, 2024 -

Lexus of Sacramento responded

Mark, Thank you for your business and this review. We're happy to hear V Moua and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

April 08, 2024

I have always been treated very well in the seven years I have owned my Lexus. The work completed on my car has been excellent. More

by CSTATS75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2024 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

April 07, 2024

Bill was very friendly and helped me secure my Lexus while it was still in transit to the dealership. He has gone above and beyond after my purchase with recommendations and made the entire process simp More

by RICKYDAVIDHARRRIS
Recommend Dealer
Yes
Employees Worked With
Bill Axtell
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Apr 08, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Ricky, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 06, 2024

No follow up when they said they would Found a scratch that occurred after the car was washed by Lexus of Sacramento More

by William
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Forgot his name
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Apr 08, 2024 -

Lexus of Sacramento responded

William, I'm sorry to learn about the scratch on your car and the conflicted follow-up. This is not reflective of our usual standards, but I'd like to make things right for you - could we discuss this further? Please reach out to me at your earliest convenience. Thank you, Jameson White - Parts Manager - nephiwhite@lithia.com

April 05, 2024

Service manager, Nick Cruz is the best. He always takes good care of me and all my cars. More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 07, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, Tom, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 05, 2024

Love the car. Great customer service from your entire internet sales team. The word minimum is dumb More

by ATORRICO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Zinda
1.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 07, 2024 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 04, 2024

Nick was awesome. Helpful. Friendly. Yes I would recommend him to my friends. Answered all my questions. More

by TINARISNICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 04, 2024 -

Lexus of Sacramento responded

Thank you for your review and kind words for Nick. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

April 04, 2024

Service was extremely slow and my vehicle could not be located. I made an appointment for just an oil change and it was supposed to be only a 90 minute appointment and it was over 3 hours More

by Latrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Darren
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Apr 05, 2024 -

Lexus of Sacramento responded

Latrice, I'm sorry to hear your recent service didn't live up to your expectations. We aim to be as efficient as possible in all aspects of our work, yet it seems we fell short during your visit. Your feedback is valuable and will help us improve. Please reach out so we can discuss this further and find a way to make things right for you. Thank you, Russ McDuffie - Service Director 916.465.6291

April 04, 2024

I purchased Lexus because of the quality given not only with they quality of the product, but because of the service offered after the purchase. Lexus is a top quality product. More

by rtcolvin
Recommend Dealer
Yes
Employees Worked With
Was is Tracy? The service person was thorough and complete and very courteous. She wanted to make sure that I got exactly what I had asked for.
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Apr 05, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

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