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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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April 03, 2024

Your representative was helpful, friendly, and knowledgeable. I received my car back in an hour. The experience was great. More

by CamLih1961
Recommend Dealer
Yes
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Apr 03, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

April 03, 2024

Since 2005 I have had impeccable service from Sacramento Lexus. Their personnel are professional, personable and accommodating. I couldn't be happier. And Tracy is the best! More

by Marian
Recommend Dealer
Yes
Employees Worked With
Tracy. She is the best!
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Apr 03, 2024 -

Lexus of Sacramento responded

Thanks, Marian, for sharing your thoughts about your experience with Tracy here at Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

April 03, 2024

Very flexible with me and respectful making sure my children were made comfortable and felt welcome. More

by darikmconley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2024 -

Lexus of Sacramento responded

Darik, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

April 03, 2024

She is very professional, kind, answer precisely whenever I ask with kindness! Smile, reliable Skilled More

by DANNY0916
Recommend Dealer
Yes
Employees Worked With
Tracy
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Apr 04, 2024 -

Lexus of Sacramento responded

Danny, We are very happy to have provided you with such a positive experience! Tracy and our team sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

April 02, 2024

I feel that since I have a lifetime oil change contract with lithia this particular dealership seems to put in minimal effort when doing my oil change. More

by Prado
Recommend Dealer
No
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Apr 02, 2024 -

Lexus of Sacramento responded

Prado, I'm sorry to read that you're not completely satisfied with the service provided during your oil changes. We aim for excellence, and your feedback is valuable to us. Please reach out so we can discuss this further and find a way to improve your experience moving forward. Thank you, Russ McDuffie - Service Director - 916.465.6291

April 02, 2024

Good I enjoy goi g there I enjoy Lexus of Sacramento I enjoy taking my cat to Lexus of Sacramento More

by Margaret M Carr
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Apr 02, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We look forward to working with you again. Best Regards, Christian Simon General Manager

April 01, 2024

My car was serviced very well, washed up & delivered in quick time. Daren walked me through the inspection outcome & handed over the documents. Overall, a pleasant experience! More

by RAJGUR
Recommend Dealer
Yes
Employees Worked With
Daren Malone
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Apr 02, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

April 01, 2024

Too many surveys and it should read 'With whom. ..' Stop sending me surveys five six More

by Nope
Recommend Dealer
Yes
Employees Worked With
Everyone is good
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Apr 03, 2024 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento your five stars and pointing out this wording mistake. It's never our intention to inconvenience anyone and I apologize that you've received unwanted surveys. I think it's best I step in and make sure you're off our communication lists. I won't be able to locate your contact information without a full name, so please reach out when you have a moment. Thank you, Russ McDuffie - Service Director - 916.465.6291

March 30, 2024

The service agent made my visit a good experience with letting me know what to expect. When I received the car, the jobs were done. More

by Luckyme
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Mar 30, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

March 29, 2024

Excellent service Survey completed and submitted two weeks ago Customer service was professional, polite and helpful. The specialist explained the work that was done on the Lexus with a positive attitud More

by EARLYBIRDH318
Recommend Dealer
Yes
Employees Worked With
Survey completed
Report | Print
Mar 29, 2024 -

Lexus of Sacramento responded

We're delighted to know that you found our service at Lexus of Sacramento excellent and professional! We always aim to provide detailed explanations about the work done on your vehicle, so it's great to see this reflected in your experience!

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