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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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April 01, 2024

Too many surveys and it should read 'With whom. ..' Stop sending me surveys five six More

by Nope
Recommend Dealer
Yes
Employees Worked With
Everyone is good
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Apr 03, 2024 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento your five stars and pointing out this wording mistake. It's never our intention to inconvenience anyone and I apologize that you've received unwanted surveys. I think it's best I step in and make sure you're off our communication lists. I won't be able to locate your contact information without a full name, so please reach out when you have a moment. Thank you, Russ McDuffie - Service Director - 916.465.6291

March 30, 2024

The service agent made my visit a good experience with letting me know what to expect. When I received the car, the jobs were done. More

by Luckyme
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Mar 30, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

March 29, 2024

Excellent service Survey completed and submitted two weeks ago Customer service was professional, polite and helpful. The specialist explained the work that was done on the Lexus with a positive attitud More

by EARLYBIRDH318
Recommend Dealer
Yes
Employees Worked With
Survey completed
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Mar 29, 2024 -

Lexus of Sacramento responded

We're delighted to know that you found our service at Lexus of Sacramento excellent and professional! We always aim to provide detailed explanations about the work done on your vehicle, so it's great to see this reflected in your experience!

March 29, 2024

Service is excellent and all technicians are very knowledgeable and friendly. They did everything to even I was late for my appointment More

by jhu69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Lexus of Sacramento responded

We're glad to know you had an excellent service experience at Lexus of Sacramento, even when running a bit late! Our team always strives for top-notch customer care. Thanks for the review and we hope to see you again soon!

March 29, 2024

I have been a Customer for years! 5 Lexus cars owned! Grateful for their service and support More

by MIHITASGRNDMA
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Mar 30, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

March 28, 2024

V always takes care of my needs and is very responsive. He is my go to service person More

by Esanch4U
Recommend Dealer
Yes
Employees Worked With
V
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Mar 28, 2024 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

March 27, 2024

Excellent experience. I'm always treated like the best part of Lexus of Sacramento and the Lithia family. More

by JeffnJess
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Mar 27, 2024 -

Lexus of Sacramento responded

We're delighted to know you've had an excellent experience at Lexus of Sacramento. Thanks for being a valued part of our Lithia family!

March 27, 2024

Service advisor was very helpful, knowledgeable and respectful. I came in early and was entertained right away and I was very thankful. Such an outstanding service overall. More

by John Auza
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V Moua, service consultant
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Mar 27, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

March 26, 2024

Excellent customer service and attention from Darren. Took the stress off me He deserves a raise More

by SHANNONH60
Recommend Dealer
Yes
Employees Worked With
Darren
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Mar 26, 2024 -

Lexus of Sacramento responded

We are glad to hear that Darren made your visit stress-free. He is an asset to the Lexus of Sacramento team. Thank you for working with us!

March 26, 2024

Friendly service from Christina. She always makes sure everything is taken care of and is very thorough with everything. More

by DREARDEN
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Mar 26, 2024 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

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