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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews
Call Service Center (916) 485-3987

1,852 Reviews of Lexus of Sacramento - Service Center

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March 20, 2024

My service advisor, Christina was great. I received an email the day after my service with discounts. It would have been nice if the discounts came in the service reminder emails. More

by AK
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 20, 2024 -

Lexus of Sacramento responded

We appreciate your feedback and are glad to know Christina provided great service. We'll take note of your suggestion about the timing of discount emails - thanks for choosing Lexus of Sacramento!

March 18, 2024

It was done timely and the cost was what was estimated The loner was nice More

by jamcronald
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : With V
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March 18, 2024

V went over the different packages. And also explained the next service that will be required. More

by SABYROCKSU
Recommend Dealer
Yes
Employees Worked With
V Moua
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : V Moua
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March 18, 2024

Although long, yet pleasant Overall it was a positive experience The survey is very annoying More

by ANBTRAN
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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March 16, 2024

Dealership was very helpful when I arrived above And beyond assistance just too bad that they don't do loners. I would have loved to driven the tx. Denny Wong More

by dennydworld0116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

March 16, 2024

V and Richard are amazing I rely on them for any advice regarding our two cars we purchased at your store More

by BEFIT1920
Recommend Dealer
Yes
Employees Worked With
V Moua Richard Williams
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

March 16, 2024

Great company to work with. I would definitely purchase my next vehicle from Lexus of Sacramento More

by DALTONJC
Recommend Dealer
Yes
Employees Worked With
Kiel Reid
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

March 15, 2024

Service was efficient and timely. The staff were friendly and attentive. The loaner car was a nice touch. Payment and delivery of my car after the service was completed went smoothly. More

by markn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Mar 17, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

March 14, 2024

Christina was the best. Please make sure you give her more pay raises. Give her some paid time off too. More

by HKWONTON
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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March 13, 2024

He's always professional, friendly and prompt! Whenever I have a concern he sees to it that it's resolved. More

by L.OGILVIE15
Recommend Dealer
Yes
Employees Worked With
Darrin
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Mar 13, 2024 -

Lexus of Sacramento responded

We're delighted to know that our team at Lexus of Sacramento has been able to address your concerns promptly and professionally. Thanks for the positive feedback!

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