Lexus of Sacramento - Service Center

Pretty good overall V did a good job, customer service is awesome every single details did followed up on me. Kudos to him and all the employees in service department. awesome every single details did followed up on me. Kudos to him and all the employees in service department. More

I received the usual good service from the dealership! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! In particular, my Service Representative, Tracy Cach, provided excellent customer service as always! More

Our 2024 Lexus nx350h, was towed in with a flat on our runflat front tire. Our, 'platinum bumper to bumper,' warranty didn't cover the tire, and Bridgestone phone representative said they wouldn't warrant runflat front tire. Our, 'platinum bumper to bumper,' warranty didn't cover the tire, and Bridgestone phone representative said they wouldn't warranty the tire!? The next day they put a new tire on and, after paying $$, off we went. More

Courtesy and professional They are very professional when I arrive they have service people come greeting us and take care of us right away I arrive they have service people come greeting us and take care of us right away More

Straightforward and easy It was manageable and I waited for my car to get fixed in the waiting room for my car to get fixed in the waiting room More

I brought my car in for a routine service. I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back. I let him know that my low tire pressure light had come on. They serviced my vehicle with no apparent problems and l got my car back. More

Service issue not resolved after 2 visits in 2023. Poor experience. Service concern not addressed Poor experience. Service concern not addressed More

Perfect. Rep was very responsive to our need for quick turnaround. That's it. No more Rep was very responsive to our need for quick turnaround. That's it. No more More

Outstanding customer service! he patiently listened to the issue I had, explained his idea of adding that. Also, he made sure I'm comfortable with his plan and afterwards. He expl he patiently listened to the issue I had, explained his idea of adding that. Also, he made sure I'm comfortable with his plan and afterwards. He explained what was done and he offered his support if I needed ! V is the best! More

We purchased new tires. Great service, fast, everything was done as requested, thank you! That's it for this time, thank you! Great service, fast, everything was done as requested, thank you! That's it for this time, thank you! More