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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews

1,853 Reviews of Lexus of Sacramento - Service Center

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January 13, 2024

All the best and I will come back again! The receptionist was friendly and approachable More

by jessecj
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Jan 14, 2024 -

Lexus of Sacramento responded

Thanks, Jesse, for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

January 13, 2024

Very accommodating, thorough and expeditious. Great customer service!! From the time I stepped foot on the Lexus lot through the moment I drove off of the lot with my new Lexus, the staff were ex More

by R.COBI04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tracy
Jan 14, 2024 -

Lexus of Sacramento responded

We're so glad to know that you had a top-notch experience at Lexus of Sacramento! It's great to see our team was able to provide the kind and knowledgeable service you deserve. Enjoy your new Lexus!

January 13, 2024

Service is always amazing with Nick, he makes Lexus of Sacramento fantastic in my opinion More

by NIKE0023.AW
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

We love to hear you're always in great hands with Nick here at Lexus of Sacramento! Thank you for choosing us, we truly appreciate your support.

January 13, 2024

It was a pleasure and she was very attentive and patient Patient, explained things clearly More

by Antsmom2011
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

January 13, 2024

I was told that I will get my SUV in 2 hrs but it took them 5 hrs. The reason I was told that they have back log of cars to be serviced. More

by vincent_lom
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

We appreciate your patience and understanding with the delay in servicing your SUV at Lexus of Sacramento, Vincent. We're always working to improve our efficiency, so we value this feedback. Thank you for choosing us!

January 13, 2024

She gets right to the point. This is what i need and this is the associated cost More

by NANCY.REYNOLDS911
Recommend Dealer
Yes
Employees Worked With
Tracy kach
Jan 14, 2024 -

Lexus of Sacramento responded

Nancy, we are thrilled to see the positive feedback. Thank you for choosing Lexus of Sacramento!

January 13, 2024

The service advisor was friendly, knowledgeable and very helpful and informative. I was quickly provided with a courtesy vehicle and was quickly on my way to work. My car was serviced promptly and with care More

by cwaddell0
Recommend Dealer
Yes
Jan 14, 2024 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our service advisor at Lexus of Sacramento! It's great that we could provide quick and efficient service for your vehicle. Thanks for the review, and enjoy your freshly cleaned car!

January 13, 2024

Easy to communicate , responsive to inquiries , organized and Nick is superb to deal with More

by alissarein
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Jan 14, 2024 -

Lexus of Sacramento responded

Alissa, we are delighted to hear Nick and the Lexus of Sacramento team delivered a fantastic experience. Drive safely, and have a wonderful day!

January 13, 2024

Very responsive. Helpful. Kind Gus has amazing customer service skills. Cares about his customers. Goes far and beyond. Helped me with technology programming!! More

by kbroz
Recommend Dealer
Yes
Employees Worked With
Gus
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Gus was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

January 13, 2024

Great! They were professional, polite, experienced and was pleasure to deal with! Knowledgeable, and awesome advisors. More

by ronnalaina
Recommend Dealer
Yes
Employees Worked With
Nick Cruz & V Moua
Jan 14, 2024 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

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