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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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December 29, 2023

Everyone was friendly, welcoming, and quick, and the facility was nice and clean. They did a great job! More

by Beverly
Recommend Dealer
Yes
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Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department, Beverly! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 29, 2023

I had a good experience with this dealership. They solved my problem as expected. I will be back again. More

by HKCHAN01
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 29, 2023 -

Lexus of Sacramento responded

We're glad to know you had a good experience with us at Lexus of Sacramento and that we could help solve your problem. We are looking forward to seeing you again!

December 29, 2023

I had an oil change, tires rotated, etc. that was done on Dec 12th then my flat tire sensor logo appeared on my display after that I had to return back to Lexus on December 26th to had new t More

by SLR13
Recommend Dealer
Yes
Employees Worked With
Tracy Cach
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Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 29, 2023

N/A No comment, and I do not have anymore of the input. Service is too expensive. More

by TINALIU2828
Recommend Dealer
Yes
Employees Worked With
V
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Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us, Tina. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 29, 2023

Service man did not explain what they did in this maintenance or gave any comments or advice. I was asked to sign papers then went home.This is not friendly services. More

by Van Dang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of them
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Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're sorry to hear that you didn't have the best experience this time. Thank you for bringing it to our attention, and please don't hesitate to reach out to us directly if you need any further assistance! Best Regards, Christian Simon General Manager

December 29, 2023

My advisor Tracy was absolutely wonderful but overall i am not happy with the service provided. With my vehicle under warranty, it should not take me three visits in under a month to get a problem sorted o More

by GURJIT_BUDWAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 02, 2024 -

Lexus of Sacramento responded

We're sorry to learn about the inconvenience you've experienced with your vehicle's battery. We understand how important it is for our customers to have reliable transportation, especially during the holiday season. Your feedback will be used as we continue striving for improvement in all areas of service delivery. Please reach out directly so that we can work on a resolution together - Thank you, Russ McDuffie - Service Director - 916.465.6291

December 29, 2023

They have been extremely helpful and knowledgeable. Sacramento Lexus is the best! Thank you all! More

by WINDJAMMER21
Recommend Dealer
Yes
Employees Worked With
Basel
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Dec 30, 2023 -

Lexus of Sacramento responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 28, 2023

I was only in for scheduled maintenance. All was good, efficient, and pleasant I look forward to my next visit More

by PROURKE
Recommend Dealer
Yes
Employees Worked With
Gus
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Dec 28, 2023 -

Lexus of Sacramento responded

We're glad to know your scheduled maintenance visit at Lexus of Sacramento was efficient and pleasant. Looking forward to seeing you next time!

December 28, 2023

Excellent knowledge and service Good detail communication Right on time Upfront explanation and detail estimate More

by TomSC
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 28, 2023 -

Lexus of Sacramento responded

Tom, we're glad to know you had a positive experience at Lexus of Sacramento. We strive for clear communication and timely service. We hope to see you again down the road!

December 28, 2023

Very effective and friendly. Will definitely recommend to our friends for their purchases and service More

by Lin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Lexus of Sacramento responded

Thanks for your recommendation, Lin! We're so glad to know you had a positive experience at Lexus of Sacramento and look forward to seeing you down the road!

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