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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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December 28, 2023

Very efficient. Got me in and done quickly. Gave me back a spotless detailed vehicle. More

by NICCOLI23
Recommend Dealer
Yes
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Dec 29, 2023 -

Lexus of Sacramento responded

Thank you for the review! We hope to see you again at Lexus of Sacramento!

December 28, 2023

Very service oriented. Very willing to help. I've had three or four texts and emails asking for my feedback and I've answered them all so I think I've answered enough. Than More

by PFGOTROJANS
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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December 28, 2023

Very good This is annoyingly frustrating Sorry, but I'm done. While car service is good, these insistent surveys dampen the entire experience!! More

by tfootecpa
Recommend Dealer
Yes
Employees Worked With
Phan
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December 27, 2023

Always great service. The staff is helpful and courteous. Always a pleasure coming in. I plan to continue with my relationship with Lexus Service of Sacramento. More

by CALLMESAL
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Dec 27, 2023 -

Lexus of Sacramento responded

We're so glad to know you've had consistently great experiences with our team at Lexus of Sacramento. We appreciate your continued support and look forward to serving you in the future!

December 27, 2023

Friendly and professional staff. Nick Cruz is helpful and had answered all my questions. Good service More

by Mamijule
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 27, 2023 -

Lexus of Sacramento responded

Mamijule, it's great to know that Nick and our team were able to provide you with the attentive service we strive for at Lexus of Sacramento! Thanks for putting your trust in us - see you down the road!

December 27, 2023

Professional, accommodating, great customer service Approachable and treats each concern with importance. They also work with you like giving you a loaner car so they can fixed your car without much de More

by BAGUHINJENNY6791
Recommend Dealer
Yes
Employees Worked With
V
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Dec 27, 2023 -

Lexus of Sacramento responded

Jenny, we're glad to know you had a positive experience with our team at Lexus of Sacramento. We always aim to provide professional and accommodating service for all our customers' needs. Thank you for your review!

December 27, 2023

Nick is a best advisor ever! He is always helpful and professional! Thank you , Nick! More

by RUA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 28, 2023 -

Lexus of Sacramento responded

We are thrilled to hear that Nick has been great to work with. Thank you for choosing Lexus of Sacramento!

December 26, 2023

Work was completed on time and under the estimated quote. Gus was professional and friendly. More

by e.atwell
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Dec 26, 2023 -

Lexus of Sacramento responded

We are glad to see that Gus and the team provided efficient and budget-friendly service. Thank you for trusting Lexus of Sacramento with your vehicle!

December 26, 2023

Christina is knowledgeable of her job. She is very thorough and works well with her Technicians. Always pleasure to work with her. Merry Christmas More

by pagarigan.miguel.k
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina's expertise and teamwork made your experience at Lexus of Sacramento a positive one. Thanks for the kind words, and Merry Christmas!

December 25, 2023

In the end, a very positive experience. Had a little glitch with appointment check in but Nick Cruz saved the day and helped make my overall experience positive !!!! Thanks Nick More

by blaheney
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
Report | Print
Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that despite the initial hiccup, your overall experience with us at Lexus of Sacramento was positive! Nick will be pleased to learn about your feedback. Thanks for sharing this review!

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