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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews
Call Service Center (916) 485-3987

1,846 Reviews of Lexus of Sacramento - Service Center

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December 26, 2023

Work was completed on time and under the estimated quote. Gus was professional and friendly. More

by e.atwell
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Dec 26, 2023 -

Lexus of Sacramento responded

We are glad to see that Gus and the team provided efficient and budget-friendly service. Thank you for trusting Lexus of Sacramento with your vehicle!

December 26, 2023

Christina is knowledgeable of her job. She is very thorough and works well with her Technicians. Always pleasure to work with her. Merry Christmas More

by pagarigan.miguel.k
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina's expertise and teamwork made your experience at Lexus of Sacramento a positive one. Thanks for the kind words, and Merry Christmas!

December 25, 2023

In the end, a very positive experience. Had a little glitch with appointment check in but Nick Cruz saved the day and helped make my overall experience positive !!!! Thanks Nick More

by blaheney
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Cruz
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Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know that despite the initial hiccup, your overall experience with us at Lexus of Sacramento was positive! Nick will be pleased to learn about your feedback. Thanks for sharing this review!

December 23, 2023

Fast, professional, friendly, helpful, felt like they cared I appreciate the thorough service from beginning to end More

by Janine2
Recommend Dealer
Yes
Employees Worked With
V
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Dec 24, 2023 -

Lexus of Sacramento responded

Janine, we're so glad to know you had a positive experience working with our team at Lexus of Sacramento. We always aim for fast and professional service - thanks for noticing!

December 23, 2023

Its a challenge to get help on the phone unless your making an appointment but in person service is always great. More

by kjackobeasley
Recommend Dealer
Yes
Employees Worked With
Kevin
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Dec 24, 2023 -

Lexus of Sacramento responded

We appreciate your feedback and are glad to know you've had consistently great in-person experiences at Lexus of Sacramento. However, we'll work on improving our phone service for a better overall customer experience. Thanks for trusting us with your business!

December 23, 2023

Fast and accurate service was great Fast and accurate service was great. My car is fixed in a single trial and looking forward to visit for next service. More

by Donny
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Dec 24, 2023 -

Lexus of Sacramento responded

Donny, we're glad to know you had such a great experience with our service team at Lexus of Sacramento. We look forward to seeing you for your next efficient visit!

December 23, 2023

Meant my need with loaner Easy getting a loaner. .I had necessary credentials so it was easy More

by audreycreal
Recommend Dealer
Yes
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Dec 24, 2023 -

Lexus of Sacramento responded

Audrey, we're glad to hear servicing your vehicle with Lexus of Sacramento was a breeze! We appreciate your business and hope to see you again in the future. Enjoy that loaner!

December 23, 2023

I have a great experience and there's great customer service Tracy is great also was V and Darren. I have great experiences More

by kdbrdshw
Recommend Dealer
Yes
Employees Worked With
Tracy
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Dec 24, 2023 -

Lexus of Sacramento responded

We're delighted to know that you had such a great experience working with Tracy, Darren, and our team at Lexus of Sacramento. Thank you for your kind words about our customer service!

December 23, 2023

Fast and on task. Good vibes. I really liked how they had snacks for us while we waited and I liked how there was a service that took us somewhere while we waited. More

by guodonglu321
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
Report | Print
Dec 26, 2023 -

Lexus of Sacramento responded

We're glad to know you enjoyed the snacks and our shuttle service while waiting at Lexus of Sacramento. We aim for efficient, pleasant experiences! Thanks for your review!

December 22, 2023

My service appointment went really well and Nick took care all my concerns regarding my 2013 Lexus. More

by NSAHOTA916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 22, 2023 -

Lexus of Sacramento responded

We are happy to hear your service visit went smoothly here at Lexus of Sacramento! Thank you for giving a shoutout to Nick and we'll see you down the road. Happy holidays!

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