Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews
Call Service Center (916) 485-3987

1,846 Reviews of Lexus of Sacramento - Service Center

Sort by
December 15, 2023

Advisers are great Work completed on time lot porters very pleasant and courageous. Will be back. More

by DAVEGREGOIRE57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Dec 15, 2023 -

Lexus of Sacramento responded

Dave, thank you for leaving Lexus of Sacramento a five-star review! We are thrilled that our team was pleasant and courageous!

December 15, 2023

Courteous Thoughtful Hardworking Excellent work Friendly Nice Responsive Engaging Honest Dependable Trustworthy Caring Considerate Fair More

by gbdonkor1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Lexus of Sacramento responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Christian Simon General Manager

December 15, 2023

Timely Service. Staff engaged and focused. I arrived with a nail in my tire and a few superficial scratches that I found irritating. The staff took the time and t More

by timetotrek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 17, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that Christina had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 15, 2023

Lexus Sacramento’s service is efficient and courteous. Customer service is great. Location is convenient. More

by Ecshen57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know these folks listed here
Report | Print
Dec 17, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

December 15, 2023

Staff was courteous. Facility was clean. My car was ready on time. Very pleasant experience More

by dkfongod
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus Reynoso
Report | Print
December 14, 2023

Christina is efficient, helpful and courteous. She has been my service consultant for many years and it’s always a pleasure doing business with her. I appreciate her attentiveness. More

by KACN6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Christina delivered such a great experience! Best Regards, Christian Simon General Manager

December 14, 2023

A very good group to work with and the best product in the market I love my hybrid More

by jesusmusa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We are thrilled to hear that you are loving the Hybrid. Thank you for being a valued client of Lexus of Sacramento!

December 14, 2023

They were nice, finish work early. I am satisfied. The waiting room is good, cozy. More

by WENYI_LONG
Recommend Dealer
Yes
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We're thrilled our team welcomed you to Lexus of Sacramento with timely service and a comfortable waiting area! We look forward to your next visit!

December 14, 2023

They need to keep customer updated and what to expect. Took car in for windshield and they did not schedule the person to put it in and then didn’t tell the truth about it. Good bad or ugly always be hone More

by DEANNAFROGUE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None above. Idk
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

Deanna, keeping our customers informed and providing honest service is very important to us, so it's disappointing that we didn't meet those expectations in this case. We'd appreciate the opportunity to discuss this further with you. I will search for your contact information, but please also feel free to reach out at your earliest convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

December 14, 2023

Ms Carson was friendly, efficient and knowledgeable. She did not try to upsell me anything that I absolutely didn't need. Thanks very much for this. More

by JC3610
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 14, 2023 -

Lexus of Sacramento responded

We're glad to know that you had a positive experience with Christina at Lexus of Sacramento! It's great to see our team providing the efficient and friendly service we strive for. Thanks for your review, and don't hesitate if there's anything else we can assist you with in the future!

1
...
51
52
53
...
185