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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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December 07, 2023

Friendly employees, clean and well maintained facility, also offer complimentary coffee/hot chocolate other beverages and snacks definitely a plus! More

by MABELSANCHEZ1994
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kyle Reid
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 07, 2023 -

Lexus of Sacramento responded

Mabel, we're glad to know you enjoyed the friendly service and amenities at Lexus of Sacramento. Thanks for leaving such a positive review!

December 07, 2023

Very nice and friendly customer service . Thanks a lot for Lexus dealer and I make recommend to all my friends and families More

by haroon rahimi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston, Mike Huttleston
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Dec 08, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

December 07, 2023

I just want to thank Gus for the outstanding job on taking care of my 2024 ES300h, I've bought multiple cars here and will continue coming back to gus in service, he's kind and respectful,great job ! More

by LEXUSTRANSPORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raz, my salesman was wondering as well.
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Dec 08, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Christian Simon General Manager

December 07, 2023

Leus of Sacramento Did great work and very they were helpful with the service of my car. More

by Kent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None of these options
Report | Print
Dec 08, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 07, 2023

Well organized and efficiently run. Employees tend to go beyond what’s expected to accommodate the customer. More

by KENMARHAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

Lexus of Sacramento responded

Thank you, Ken. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

December 06, 2023

The service was completed in time as was promised. The car was also given a complimentary wash. I had requested to change the car key fob battery, which wasn’t changed. More

by RAJGUR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Christian Simon General Manager

December 06, 2023

Work was done on time and per estimate. Nice. I felt I was treated courteously and the work was professionally done. More

by KMCBRIDE2
Recommend Dealer
Yes
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Dec 06, 2023 -

Lexus of Sacramento responded

It's great to know that you had a positive experience at Lexus of Sacramento! We always aim for timely and professional service - thanks for the review!

December 06, 2023

The staff is always friendly and takes care of my requests. Thank you! Reliable and Responsive! More

by THERESA_TAL
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Christina Carson
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you, Theresa, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Best Regards, Christian Simon General Manager

December 06, 2023

The service was great. It was quick and friendly. And it was very business liked. More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

We're grateful to have you as a Lexus of Sacramento customer, Jim. Thanks for the review, and see you next time!

December 06, 2023

Once a the site, the estimated cost over the phone was changed to more than 4 times, This was a well defined scope of work. Was very disappointed. More

by MSISLAM83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not in the list
Report | Print
Dec 06, 2023 -

Lexus of Sacramento responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Christian Simon General Manager

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