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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,853 Reviews
Call Service Center (916) 485-3987

1,853 Reviews of Lexus of Sacramento - Service Center

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December 05, 2023

Did not solve an issue with low tire pressure recurring. Did not provide a replacement protector for a wheel housing promised to me at sale a few months ago. Service personnel were not helpful when I poin More

by MAGLYNN7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlos Cave
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 09, 2023 -

Lexus of Sacramento responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Christian Simon General Manager

December 05, 2023

I brought my car in and told them of a concern that I had, and they fixed it, they did a excellent job. More

by Rkernst4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

December 05, 2023

I have used this dealership for all twenty years for the vehicle I bought from them. More

by CORCORAN.M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

Thanks for sharing your thoughts about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 05, 2023

I have the best service manager in Nick Cruz and I trust him totally when he tells me what’s wrong and he finds a solution to my issues More

by Clark2
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 06, 2023 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Nick met your expectations. Thank you for choosing Lexus of Sacramento, we look forward to having you as a valued customer for many years to come! Best Regards, Christian Simon General Manager

December 04, 2023

Very professional and helpful! !! Christina has helped me in the past and has made my experience pleasant! More

by rjlowe70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

We're glad to know that Christina was able to assist you and make your experience at Lexus of Sacramento a pleasant one. Thanks for the positive feedback! We are here for you and any of your future needs!

December 04, 2023

From the few times I have dealt with Lexus of Sacramento, it has been a great experience. From sales to service, everyone has been most helpful and accommodating. From Raj and Mustafa in sales, both Gus an More

by tomcat4u
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raj Kundiwala in sales, Gus Reynoso service consultant, V Moua service consultant, Dean Haught internet sales, Mike Huttleston, Mike Huttleston, Mustafa Rashid
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Dec 04, 2023 -

Lexus of Sacramento responded

Tom - We're delighted to know that you've had a great experience with our team at Lexus of Sacramento! It's wonderful to see the names of so many staff members who have made your visits enjoyable. Thanks for sharing this feedback, and we look forward to assisting you again in the future!

December 03, 2023

V from your staff was excellent to work with, understood the issues and communicated with me on the status of my car. More

by dansz71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V is the guy
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad V was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

December 03, 2023

Taking my Lexus for service has always been a pleasure. Tracey Cach is very professional and easy to work with. More

by RUSSVAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 03, 2023

my needs were met & you guys exceeded my expectations by a lot basel was friendly & greeted me right away More

by Fencexpertjr
Recommend Dealer
Yes
Employees Worked With
basel simirrioti
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

December 03, 2023

dealership is in a good location easy to get to. The car wash needs to b updated as 45 min is too long. More

by C4CHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

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