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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,856 Reviews
Call Service Center (916) 485-3987
Today: 7:30 AM - 6:00 PM Closed Now
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1,856 Reviews of Lexus of Sacramento - Service Center

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December 03, 2023

Taking my Lexus for service has always been a pleasure. Tracey Cach is very professional and easy to work with. More

by RUSSVAGUE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

December 03, 2023

my needs were met & you guys exceeded my expectations by a lot basel was friendly & greeted me right away More

by Fencexpertjr
Recommend Dealer
Yes
Employees Worked With
basel simirrioti
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

More
December 03, 2023

dealership is in a good location easy to get to. The car wash needs to b updated as 45 min is too long. More

by C4CHANS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

More
December 02, 2023

Great customer service! The best part about this dealership is their staff and of course, getting a loaner vehicle while you’re waiting for your car is excellent! A++ More

by Anton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Reynoso
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Dec 03, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

December 02, 2023

Loyal customer since 2010. I'm so pleased with my car and the excellent service provided by all. More

by cafairb
Recommend Dealer
Yes
Employees Worked With
V
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Dec 03, 2023 -

Lexus of Sacramento responded

Thanks for sharing about your experience with Lexus of Sacramento. We appreciate your business and hope to see you again soon! Best Regards, Christian Simon General Manager

December 02, 2023

Customer Service rep turned out to be dishonest and anything but a customer rep and more of a dealership rep. service Mgr the Best, as well as the Dealership Mgr, can't say enough good things. More

by jinnaomitanaka
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
4.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Reid
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Lexus of Sacramento responded

It's disappointing to read about your experience with our customer service team. We always aim for transparency and honesty in all interactions so this feedback is concerning. However, I'm glad you had a positive encounter with the Service Manager and Dealership Manager. If there are any unresolved issues or further comments you'd like to discuss, please don't hesitate to get in touch with us directly. Thank you, Christian Simon - General Manager - 916-465-6331

More
December 02, 2023

Mr Basel was very professional and helpful. I liked the complimentary car wash besides the oil check. And they fixed my tire as they found a nail in it, that I didn’t even know about. More

by CHRISTINA.HANSEN.MCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 03, 2023 -

Lexus of Sacramento responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Christina, for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

December 01, 2023

Lexus of sacramento took care of me and my car. Loaner car was provided while my car was in the shop. More

by bikeguy916
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with us at Lexus of Sacramento and that we could provide a loaner car for your convenience. Thanks for the review! We are here for you and any of your future needs!

December 01, 2023

Service was good and the loaner vehicle worked well. Pless the free coffee is great More

by RAMAWEIR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

More
December 01, 2023

Your service department was courteous and very helpful. I especially thank Mr. BASEL HE WAS GREAT!! HAPPY HOLIDAYS!! More

by dlolabunny1937
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
BASIL
Report | Print
Dec 03, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

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