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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews

1,846 Reviews of Lexus of Sacramento - Service Center

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November 24, 2023

Yes I really appreciate Nick , he always has a great sense of humor and he is very kind person to work with . He always makes sure that I get everything done for car every time I come in with my for ser More

by MELVINMOORE9101
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Keon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos is my salesman very nice man I like to work with when I buy a car from you., Mike Huttleston
Nov 24, 2023 -

Lexus of Sacramento responded

Melvin, Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 24, 2023

Had misunderstanding but resolved very professionally! Much appreciated and will recommend Lexus to all friends More

by TAI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2023 -

Lexus of Sacramento responded

Thank you! Nick and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

November 23, 2023

We requested service and appointment times were very flexible and easy to find a good time for us. Our service consultant, Gus, was friendly and welcoming. The service was completed very close to the ex More

by teddaf
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 24, 2023 -

Lexus of Sacramento responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Gus met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Christian Simon General Manager

November 23, 2023

Daren is my service agent. He always greets me with a smile and share vital information about my car’s performance. More

by unowho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daren, Mike Huttleston
Nov 24, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Daren and our team were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

November 22, 2023

They provided great customer service and support and took the time to show me some of the car’s safety features. More

by JMDOI
Recommend Dealer
Yes
Employees Worked With
Christian Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Lexus of Sacramento responded

We're glad to know you had a positive experience with our team at Lexus of Sacramento. Ensuring that our customers leave satisfied is our top-priority. Thanks for your feedback!

November 22, 2023

Very professional, responsible and courteous staff. Clear on what was going to be done and the time it would take. Responded to additional requests not part of maintenance package but speak to overall More

by JULIEKUROKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 22, 2023 -

Lexus of Sacramento responded

Julie, we're delighted to know that you had a positive experience with our team at Lexus of Sacramento. We strive for clear communication and thorough service. Thanks for your kind words!

November 22, 2023

They get the job done right. I’ll be back for my future Lexus service. More

by teeyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 24, 2023 -

Lexus of Sacramento responded

It's great to hear that Tracey and our team were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lexus of Sacramento! Best Regards, Christian Simon General Manager

November 22, 2023

My experience with this dealership is good except for one not so positive result which the crew tried to correct but was not fully resolved on the first or second trip but the third visit I was pleased. More

by marciej256
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know these people.
Nov 24, 2023 -

Lexus of Sacramento responded

Marcie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 21, 2023

I really appreciate and rely on Gus to help me navigate the maintenance process. He is so pleasant, professional and responsive. This is the second time I have attempted to convey positive feedback. Once More

by ameliegannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Nov 21, 2023 -

Lexus of Sacramento responded

Amelie, we're so glad to know Gus has been a reliable guide for you during your maintenance visits at Lexus of Sacramento. We appreciate the positive feedback and will make sure it reaches him!

November 21, 2023

Basal was my service provider and he always does an excellant job. Thank you for providing great service More

by SHEILAM365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basal
Nov 21, 2023 -

Lexus of Sacramento responded

Thank you for the kind words for Basal and our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Christian Simon General Manager

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