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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews
Call Service Center (916) 485-3987

1,845 Reviews of Lexus of Sacramento - Service Center

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November 15, 2023

Great job on my car. Nick was gray and kept me informed. I will definitely bring my car back for service More

by CRAD60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
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Nov 15, 2023 -

Lexus of Sacramento responded

We're glad to know that Nick and our team at Lexus of Sacramento were able to provide you with a great service experience! We look forward to seeing you again for your future car needs.

November 15, 2023

Always a pleasure doing business with Lexus. High quality results that met my service expectations. More

by TRESELAVONNE74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All service staff
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Nov 15, 2023 -

Lexus of Sacramento responded

Thank you for leaving Lexus of Sacramento a five-star review! We are elated to read our team went above and beyond. See you next time!

November 15, 2023

The staff was professional and polite. The wait time was not too long and the waiting area was clean and comfortable. More

by Lindaeto2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience, Linda! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

November 15, 2023

Everyone was great ! Service was top notch. The fastest and easiest service I’ve ever had More

by MIKEISHA7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerod Horch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chuck Baccarella
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Nov 16, 2023 -

Lexus of Sacramento responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 15, 2023

Very easy to work with. We were there for a detail on my RX. It was done well. More

by LORRIERODRIGUES
Recommend Dealer
Yes
Employees Worked With
V
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Nov 15, 2023 -

Lexus of Sacramento responded

Thanks for choosing Lexus of Sacramento for your Lexus services! It was a pleasure taking care of you RX and we look forward to another five-star visit down the road. See you then!

November 15, 2023

It take too much time for a simple oil change. More than a hour is to long when you have an appointment. More

by Killiondavis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Huttleston
Report | Print
Nov 16, 2023 -

Lexus of Sacramento responded

I'm sorry to learn that your recent oil change took longer than expected. We understand how valuable time is and we aim for efficient service. Your feedback will be taken into account as we work on improving our services. If you'd like to discuss this further or have any other concerns, please don't hesitate to reach out directly at your convenience. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

November 15, 2023

Very professional, nice people, very organized dealership, always on time on their promise to complete the service. More

by MCL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 16, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

November 14, 2023

Basel Simirriot was fantastic and very communicative throughout the service. process. Car needed to stay at the dealership longer than expected but it was repaired correctly and no problems since. More

by LAWJRAMIREZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basel Simirriot
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Nov 14, 2023 -

Lexus of Sacramento responded

Thank you so much for your kind words for Basel, and for taking the time to leave us this wonderful feedback! Best Regards, Christian Simon General Manager

November 13, 2023

The service was great. I appreciate when I received my car. It was vacuumed and washed. Thank you! More

by maryejms
Workmanship
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Mary, Thank you so much for your excellent service review! We are so glad that Nick had the opportunity to work with you, and we are thrilled that you found your experience with us here at Lexus of Sacramento to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Christian Simon General Manager

November 13, 2023

There prompt when you have an appointment an they do good work never had an issue More

by Vinny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Zinda
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rah
Report | Print
Nov 13, 2023 -

Lexus of Sacramento responded

Vinny, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

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