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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,846 Reviews
Call Service Center (916) 485-3987

1,846 Reviews of Lexus of Sacramento - Service Center

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October 27, 2023

Very good service, good customer support, good follow-thru and good leadership. Highly recommend this dealership. More

by AMHAWKE123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Russ McDuffie, Mike Huttleston
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Oct 27, 2023 -

Lexus of Sacramento responded

We're so glad to know you had a positive experience with us at Lexus of Sacramento! Your recommendation means the world to our team. Thanks for your review and we hope to see you again soon!

October 27, 2023

Customer service lacking … I felt rushed thru the intake and the exit interview and some of my service needs were unmet More

by IAMROBINSHIMIZU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

Robin, I'm sorry to read that you felt rushed and some of your service needs were unmet. We aim for a high standard in customer care so it's disappointing to know we didn't meet this during your visit. Please reach out directly so we can discuss how best to address these issues moving forward. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

October 27, 2023

I have been going there for at least 3 years and the staff have been professional and courteous. More

by TWEETY33X
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 30, 2023 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Christian Simon General Manager

October 27, 2023

The service manager don’t get back to you. You literally have to call every second to get a call back. Very annoying. More

by Al
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
V moua
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Oct 28, 2023 -

Lexus of Sacramento responded

I'm sorry to hear about your experience. We aim for prompt and efficient communication, so it's disappointing to see this was not reflected. I will share your feedback with my team as we continually strive to improve our service. If there's anything else I can do to help, please contact me directly. Thank you, Russ McDuffie - Service Director - russmcduffie@lithia.com

October 27, 2023

Always great service friendly and helpful staff clean waiting area miss the loaner cars sad More

by Bnamurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin in service
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Oct 30, 2023 -

Lexus of Sacramento responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Best Regards, Christian Simon General Manager

October 26, 2023

Nick Cruz provides superb customer service and is an asset to Lexus of Sacramento! My car is always serviced with care! Detail oriented, friendly, timely- all are appreciated. Sean in Transportation an More

by CS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 27, 2023 -

Lexus of Sacramento responded

We're delighted to know that Nick, Sean, and AJ provided you with top-notch service at Lexus of Sacramento! Your kind words mean a lot. Thanks for trusting us with your vehicle and we hope to see you back!

October 19, 2023

MR' CRUZ IS A GREAT SERVICE ADVISER AND ALWAYS HAS THE WELFARE OF THE CUSTOMER IN MIND. More

by MAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 19, 2023 -

Lexus of Sacramento responded

It means so much to us to see your review! Thanks from the team at Lexus of Sacramento.

October 17, 2023

Christine is always happy to help me, she is patient with me and very efficient More

by RETIREDINSACTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 18, 2023 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento. Your feedback and rating mean a lot to us. We're glad Christine was able to help, and we hope to see you again! Best Regards, Christian Simon General Manager

October 12, 2023

It was a good experience. No issues. It was a good experience. No issues. Car wash is a plus. More

by RESANCHEZ01
Recommend Dealer
Yes
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Oct 12, 2023 -

Lexus of Sacramento responded

Thank you for the five-star review! The Lexus of Sacramento team is glad that everything during your service visit went smoothly. Enjoy your freshly washed car!

October 11, 2023

V. has been the best service associate. He is personable, knowledgeable, and provides excellent customer service. More

by emcconahey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
V. Moua
Report | Print
Oct 12, 2023 -

Lexus of Sacramento responded

Emcconahey, we're so glad to know that V. provided you with top-notch service at Lexus of Sacramento! Thanks for your kind words and support.

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