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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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September 07, 2022

V was very professional and knowledgeable regarding the service required for my car. I would highly recommend him to others. More

by Jeannie.Oropeza
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Lexus of Sacramento responded

Jeannie, we are excited to hear that you had such a wonderful service experience with our team at Lexus of Sacramento! Thank you for the 5-stars!

September 06, 2022

Excellent customer service and quality workmanship! What more can you say from this dealership, the best! More

by D_fuj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2022 -

Lexus of Sacramento responded

Your confidence in our team means the world to us! Thank you for choosing Lexus of Sacramento and for sharing your experience. We look forward to your next visit!

September 03, 2022

Always outstanding service and I would like to thank Nick Cruse for his effort in expediting the service on my vehicle on time like he said it would be ready. I have known Nick for more than 10 years and he More

by JAMESWOOD8233
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2022 -

Lexus of Sacramento responded

Thank you for the great review, James! We are so glad to hear that you had a successful service experience working with Nick. We will be sure to pass on the kind feedback to him. We appreciate your business over the years and are looking forward to seeing you again at Lexus of Sacramento!

August 28, 2022

Love this dealership! Eric my service advisor is amazing. He always answers all my questions and takes his time explaining everything to me. More

by Happy Lexus Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Escobosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric
Aug 29, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Eric. Drive safely, and we hope to see you back at Lexus of Sacramento!

August 28, 2022

Mike at Lexus has always done well by us. We’ve been using hime for many years. More

by marvpoyser
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston, Mike Huttleston
Aug 29, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Mike. Drive safely, and we hope to see you back at Lexus of Sacramento!

August 26, 2022

People are very friendly, knowledgeable and very professional. I highly recommend Lexus of Sacramento for your vehicle needs. Gus was outstanding and will definitely return to see Gus. More

by Gusrodriguez68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Reynoso
Aug 26, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Gus and the Lexus of Sacramento team. Drive safely, and we hope to see you back!

August 24, 2022

Great service. And always consistent. I trust Lexus of Sacramento with my car. Christine is great. More

by emklein033
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 24, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are thrilled to hear that you had a successful service experience working with Christine and the Lexus of Sacramento team. Drive safely, and we hope to see you back!

August 22, 2022

Big crack in my window but had to cover up and say I brought it in that way for service . What a joke administration More

by trailerburney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Christina Carson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service manager
Aug 22, 2022 -

trailerburney responded

Y'all left Christina in a mess .. for somebody else wrong doing . not right . Take responsibility

Aug 22, 2022 -

Lexus of Sacramento responded

This review is extremely concerning to receive. We strive to deliver seamless service for our guests, and we would never intentionally damage a customer's property. I would appreciate the chance to speak with you so I can better address this feedback and see what more I can do to help fix things. If you are willing to discuss this further, please feel free to reach out. Best, Russ McDuffie - Service Director - russmcduffie@lithia.com

August 21, 2022

I was going out of town and needed new tires, V Miya stepped right up and working with the tire expert got me into a new set of tires. I’m so impressed with the great service always given at Lexus of Sa More

by bgalden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : V Moua
Aug 22, 2022 -

Lexus of Sacramento responded

Thank you for the great review! We are so glad to hear that you had a successful service experience working with the Lexus of Sacramento team. Drive safely, and we hope to see you back again down the road!

August 21, 2022

Service was good. Workmanship appears to be good. Staff was courteous and helpful with questions. More

by eto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2022 -

eto responded

happy with the service

Aug 22, 2022 -

Lexus of Sacramento responded

Eto, thanks for trusting Lexus of Sacramento to service you vehicle. We appreciate your business and kind words!

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