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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,852 Reviews

1,852 Reviews of Lexus of Sacramento - Service Center

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January 01, 2022

Christina is always knowledgeable and expedites good service when I need to take my car to the Sacramento Lexus service department. More

by Dorothy.martinsen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 03, 2022 -

Lexus of Sacramento responded

We're delighted to see your review. We will certainly let Christina know her commitment to exceptional service made all the difference in your experience. Thanks for choosing Lexus of Sacramento!

December 30, 2021

Service outstanding as usual. Nick has been taking care on me and my SC 430 keeping it in tit top shape for 4 years straight. Consider Lexus and Nick best service I’ve experienced in over 40 years of car o More

by Dmsmusiq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2022 -

Lexus of Sacramento responded

What an outstanding compliment! We'll be so glad to share with Nick that his dedication to keeping your Lexus SC 430 running smoothly has meant so much to you over the years. Lexus of Sacramento is so fortunate to have loyal customers like you, and we hope we'll continue to work together as the miles add up!

December 19, 2021

Purchased our Lexus at Lexus of Sacramento. From the Sales to the Service Department, our experience has always been a great experience. Everyone has been exceptional, professional, friendly in providi More

by Bob
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
V Moua
Dec 20, 2021 -

Lexus of Sacramento responded

We are thrilled to see that our team made your service experience a timely and professional one, Bob. Thank you for supporting Lexus of Sacramento and we'll see you next time!

December 18, 2021

Pure Excellence! I purchased my Lexus at Lexus of Sacramento and have been bringing it in for regular maintenance ever since. The staff is always professional, friendly and knowledgeable. Their stan More

by Walton69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2021 -

Lexus of Sacramento responded

Thank you for the great review, Walton! We appreciate your support and are thrilled to hear that you are so confident in the Lexus of Sacramento team to get the job done. Drive safely, and we hope to see you back again down the road!

December 15, 2021

Always excellent service! Service advisor is attentive and always explains service details! This is why I continue to choose Lexus! More

by HOMESBYJMD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 16, 2021 -

Lexus of Sacramento responded

Thanks so much for taking the time to give us your five stars. We will let the Lexus of Sacramento service team know you appreciate all of their help whenever you stop by for an appointment. Take care!

December 03, 2021

Working with the Service Department was wonderful. Very kind and knowledgeable professionals. They were very understanding and accommodating of my needs. I was very pleased. More

by COLLEEN.CONNORS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2021 -

Lexus of Sacramento responded

Thank you, Colleen, we appreciate your business and our team looks forward to serving you again soon! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 02, 2021

Good, attentive service and shop work that took care of my maintenance concerns for our 2013 RX 350 More

by BETOAYALA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lexus of Sacramento responded

Thank you for choosing Lexus of Sacramento, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

December 02, 2021

Lexus of Sacramento is very professional, efficient, and helpful. Staff is friendly and accommodating. They took care of a recall on my car and planned ahead to make sure all parts were available. My onl More

by JUSTKAPPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2021 -

Lexus of Sacramento responded

We're pleased that our team has been professional, helpful, and efficient. We're glad to have taken care of your vehicle, and your feedback about your service is heard. If there's anything else we can do for you, let us know. Best, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

December 01, 2021

Friendly staffs and knowledgeable technicians. Easy to make appointment to get your car service or repairs More

by Kevin nguyen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 01, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to leave us a five-star rating! We're thrilled that you find your experience with us to be a positive one. Thank you for choosing Lexus of Sacramento, Kevin! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

November 30, 2021

I paid for an alignment and had to take my car back because the alignment had not been done. When I took it back the mechanic even stated it had not had an alignment even though I’d been charged for on More

by Rmontijo005
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tracey Cach
2.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2021 -

Lexus of Sacramento responded

I'm very sorry for this oversight, and I appreciate you bringing this to my attention. Providing our guests with thorough care is always a top priority, and it's concerning that we've fallen short here. I will address this feedback internally immediately, but I would like the chance to speak with you as well. Any details you can offer would be a great help, and I would like to see if there is anything I can do to better this situation for you. Please contact me whenever you are free next. Kindly, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

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