Lexus of Sacramento - Service Center

I purchased my first Lexus at Roseville, and still have it and they gave me a key chain for my key . I like my new car but they didn’t give me a key chain this time at Fulton Lexus , and I don’t know how t it and they gave me a key chain for my key . I like my new car but they didn’t give me a key chain this time at Fulton Lexus , and I don’t know how they forgot that. Paul Hopkins. More

The entire service experience was poor. Lexus service was extremely lack luster from the start. Telephone went unanswered and I had to call several times (Friday afternoon at 4:30 PM). Steve who answer was extremely lack luster from the start. Telephone went unanswered and I had to call several times (Friday afternoon at 4:30 PM). Steve who answered the phone was rude and couldn't find a service rep to help me. Placed on hold numerous times until a rep came on-- Brittany. Had to have car towed-in, which I told them yet no one informed me of the protocols (like the night box, et al). Paid $2,500 for service, yet when I pick-up the car and got in, the service light came on. Car needed to stay another day to address. Came back next day, obtained car, yet it was very dirty. It had not been washed and repair area/car park area was full of dirt from landscape construction project. Dirt was on my car. I was given a $100 discount. But the poor service, rudeness and overall experience left me numb. I purchased my car from Lexus Sacto in 2009 and have ALWAYS had it serviced there. This experience was so bad, that it will be my last stop. More

Great customer service, timely professional and very appreciated. Full service center. Customers are well informed and taken care of appreciated. Full service center. Customers are well informed and taken care of More

We friendly! The Follow up was great! Also Having the loaner car is very, very helpful! loaner car is very, very helpful! More

I have been taking my 3 Lexus cars to the Sacramento dealership for regular service and repairs for about 10 years now. Nick Cruz has been my service advisor — very customer service oriented and looks a dealership for regular service and repairs for about 10 years now. Nick Cruz has been my service advisor — very customer service oriented and looks after the welfare of his clients. Great job Nick! More

I made an appointment and when I arrived they did not have my appointment down even though I had a text confirmation. While waiting in line with my car my service person completely ignored and bypassed have my appointment down even though I had a text confirmation. While waiting in line with my car my service person completely ignored and bypassed me until I brought it to her attention. Then, she finally attended to me. Why make an appointment in advance if your staff doesn’t have any record of it. More

Tracey, always joy to work with regarding my vehicle. Empathetic, professional and has it done right the first time! Empathetic, professional and has it done right the first time! More

Poor customer service, the worse Lexus service center I’ve been to. The service manager (I believe her name is Leslie) doesn’t care about customer service. It’s important to be compassionate and show emp I’ve been to. The service manager (I believe her name is Leslie) doesn’t care about customer service. It’s important to be compassionate and show empathy, even if you can’t give a customer what he/she wants. She didn’t even make me feel heard. It seems like she just reads off of a script when she’s faced with difficult customers. If I could go to a different location I would but unfortunately this is the closest Lexus. More

Please clean my engine after 2000 dollars of service please I’m good customer ok please I’m good customer ok More

I satisfied with the service and care I receive from Lexus of Sacramento dealer for my 2 Lexus cars. Lexus of Sacramento dealer for my 2 Lexus cars. More