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Lexus of Sacramento - Service Center

Sacramento, CA

4.7
1,845 Reviews

1,845 Reviews of Lexus of Sacramento - Service Center

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October 21, 2021

Excellent service and fixed my issue with the car. It was not cheap but reliable dealership. I forgot to apply the 15% coupon off service and they refunded me after the fact. Great Service! More

by LSYEE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kent Owens
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie saelee, Mike Huttleston, Mike Huttleston
Oct 21, 2021 -

Lexus of Sacramento responded

Thanks for trusting our team to do the job right. We appreciate the kind words about the hard work we do here at Lexus of Sacramento!

October 21, 2021

Good however it does need improvement. I can definitely tell the difference in customer service, and I don’t feel as confident in the service as before. More

by Lavernhorne
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Lexus of Sacramento responded

This is certainly concerning to hear, and I'm sorry that we've disappointed you and lost your confidence. We'd like to hear more about how we can improve, so if you're willing, do send me a note. Thank you, Leslie Saelee - Service Manager - lesliesaelee@lithia.com

October 21, 2021

Dealership employees were nice and greeted me immediately. Ask for rental car and it was ready when I arrived. More

by TPTCUTLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure if name
Oct 22, 2021 -

Lexus of Sacramento responded

This is the feedback we hope to see. Thank you for choosing Lexus of Sacramento for your auto service needs! We hope that you have a wonderful weekend.

October 20, 2021

Good dealership with good people. They listened and always fix an issue when needed. Good. More

by Thuyvi.truong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 20, 2021 -

Lexus of Sacramento responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Lexus of Sacramento, we look forward to having you as one of our valued customers for many more years to come! Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 20, 2021

Dealer does as expected and finishes when promised, all in all good service but sometimes they miss things. My car had water spots in areas after a detail and when I reported it I was told the spots were p More

by yezmar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 21, 2021 -

Lexus of Sacramento responded

Thank you for taking the time to leave your feedback with us! We will be sure to share your comments with our team. We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lexus of Sacramento. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 19, 2021

My service man is the best!! He takes excellent care of me and makes sure I always have a rental car. More

by Mrrod
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric?
Oct 19, 2021 -

Lexus of Sacramento responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Christian Simon General Manager Lexus of Sacramento - The Elite of Lexus

October 19, 2021

Very responsive and helpful in getting an inspection about a concern. The ability to get a loaner car is a big plus! More

by REEDLEYCA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tracey Cach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2021 -

Lexus of Sacramento responded

Thank you for coming to Lexus of Sacramento for your inspection! We are delighted to hear that you are satisfied with our service and we appreciate you taking time to post this feedback.

October 19, 2021

I have been a customer at this dealership for many years, purchased 6 vehicles from them over the years. Service is outstanding and personal friendly and knowledgeable. More

by lesterah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 20, 2021 -

Lexus of Sacramento responded

We are so grateful for your continued business and your confidence in our team! Thank you for choosing Lexus of Sacramento and for taking the time to share a review. We look forward to seeing you next time!

October 19, 2021

Mike is a very nice person, main reason why I like my 2 Lexus in fulton More

by Ed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Huttleston
Oct 19, 2021 -

Ed responded

Go go Lexus fulton

Oct 20, 2021 -

Lexus of Sacramento responded

Ed, thank you for the great review! We appreciate your support and are happy to hear that Mike went the extra mile to assist with your vehicle. Drive safely, and we hope to see you back again at Lexus of Sacramento!

October 18, 2021

I've always been treated with the utmost courtesy and consideration at this Lexus dealer. More

by BEVERLY4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christina Carson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2021 -

Lexus of Sacramento responded

We're honored that our courteous care has earned your loyalty, Beverly! It's truly a pleasure to assist you with all of your service needs at Lexus of Sacramento, and we look forward to seeing you again soon!

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