Lexus of Wayzata

Easy process in leasing the car. Very customer oriented. The salesman, Jamie made it a very easy, pleasant, stressless experience in leasing a car. The gentleman who delivered the c Very customer oriented. The salesman, Jamie made it a very easy, pleasant, stressless experience in leasing a car. The gentleman who delivered the car to us due to the virus was very pleasant to work with. More

Took awhile but now pleased with the outcome. I made an appointment to have a flat tire fixed. I spent about two hours at the dealership. They could not find any leaks so the tire was removed and I made an appointment to have a flat tire fixed. I spent about two hours at the dealership. They could not find any leaks so the tire was removed and seal bead, replaced TPMS fit kit. I drove home and found the tire flat again the next morning. Car was towed back to Lexus, waited more than five hours then called them. Doug said they did find a very small hole when they put the tire in a water tank. They did a patch repair but we agreed leaving the car overnight would verify it was fixed. Glad to say that worked. I really appreciate that the repair and tow were complimentary. More

Absolutely outstanding service, professionalism and customer communication. Tri Bui was great to work with, replied to every single email, phone call, answered all my questions. customer communication. Tri Bui was great to work with, replied to every single email, phone call, answered all my questions. More

Chris, the service employee, who assisted me. Was very thorough, courteous, wore a mask which I greatly appreciated and was a true professional. The service work was accomplished quickly. Terrific dealers thorough, courteous, wore a mask which I greatly appreciated and was a true professional. The service work was accomplished quickly. Terrific dealership. More

I was concerned by the lack of mask wearing by employees and customers. I stood outside to avoid contamination for 1-1/2 hours on a rainy day I’ve been coming to this location for 3 years getting my S and customers. I stood outside to avoid contamination for 1-1/2 hours on a rainy day I’ve been coming to this location for 3 years getting my SUV serviced and the customer service has been inconsistent. Excellent to poor More

Great buying experience I purchased a low-mileage, used RX 350, and was completely satisfied with the ease and feel of the whole experience. I never felt pressured into a cho I purchased a low-mileage, used RX 350, and was completely satisfied with the ease and feel of the whole experience. I never felt pressured into a choice I wasn't interested in, and was in fact encouraged to take some time with the vehicle I initially test drove as well as alternatives, to make sure I walked out of there with the car that was going to make me happy. John and the team at Lexus of Wayzata did a great job. More

Very courteous, professional, as wellAs informative as Very courteous, professional, as well As informative as to ALL additions items Available. Jamie Shapiro, my salesperson As well as Becky in finan Very courteous, professional, as well As informative as to ALL additions items Available. Jamie Shapiro, my salesperson As well as Becky in financial we’re Outstanding More

They’re always very accommodating, I’m able to get in for a maintenance appt. at my convenience. Tri, my service rep, has always been helpful, very professional yet personable. I would recommend this dealers a maintenance appt. at my convenience. Tri, my service rep, has always been helpful, very professional yet personable. I would recommend this dealership to anyone. My only problem is that it’s inconveniently located for me, but that’s no reflection on the service. More

Pleasant, quick This dealership demonstrates that it cares about its customers by emailing service reminders, moving quickly when a customer arrives, being personable This dealership demonstrates that it cares about its customers by emailing service reminders, moving quickly when a customer arrives, being personable and friendly, getting service done quickly. I enjoy dealing with them. More

Due to the Covid-19 this is the 1st time I ever purchased a car online. You are really at the mercy of the dealership to be upfront and honest about the car. After receiving my car which was shipped over 500 a car online. You are really at the mercy of the dealership to be upfront and honest about the car. After receiving my car which was shipped over 500 miles I was very pleased with the appearance of the car and so far it’s drivability. 1 day and counting, looking forward to enjoying our new used car. Only down side was the scratches not being addressed inside on the door sills. Otherwise working with Russell Lawrentz was a great experience and yes I would do it again. Thanks Russell. More