Lexus of Wayzata

Nice people, troubled processes Super nice people, but some real problems with communication between departments. Parts were to be replaced ... supposed to be in inventory, but weren Super nice people, but some real problems with communication between departments. Parts were to be replaced ... supposed to be in inventory, but weren’t - ordered & supposed to arrive and didn’t - ordered again, wrong part number & didn’t arrive - tire rotated incorrectly and caused “rubbing”. Each of these poorly communicated internally and caused be a trip to dealership 25+ miles away. Almost 3 weeks of back-and-forth. Very time consuming and frustrating. Again, folks at dealership very kind and nice, but LOTS of internal communication issues that caused serious delays and many, many unnecessary trips. More

Failing alternator When a service light came on I contacted Doug and he got me in for service right away. On the drive to the service center my car died (within a quarte When a service light came on I contacted Doug and he got me in for service right away. On the drive to the service center my car died (within a quarter mile), I contacted Doug and he helped me get the car into the dealership right away. While identifying it was the Alternator, service also found my battery was leaking. Doug checked and confirmed my battery was under Warranty and had it replaced. As always Doug was a pleasure to work with and made the experience smooth. More

Amazing salesman and great dealership Took care of me like I have never experienced before. I will be recommending Lexus of Wayzata to friends and family. They are honest and fair Took care of me like I have never experienced before. I will be recommending Lexus of Wayzata to friends and family. They are honest and fair More

Perfect car; perfect service I always know my beautiful car will be well cared for and come back to me even better than it was before. This was my first experience working with D I always know my beautiful car will be well cared for and come back to me even better than it was before. This was my first experience working with David and he was excellent! More

One Time Bad Service will not buy Lexus I am still a bit shocked over the recommended service Lexus Service wanted me to do. I have been using Lexus service for my GX470 for over 100K miles I am still a bit shocked over the recommended service Lexus Service wanted me to do. I have been using Lexus service for my GX470 for over 100K miles with all major and minor recommended services. On this visit I was told that all of my fluids needed to be replaced and there wasn't a record of them ever being replaced. The cost was over $800 to complete the three fluid changes. This leads me to ask several questions: 1. Was my past service done and not documented? 2. I have a hard time believing Lexus best practices in not to replace transmission and power steering sometime in the first 100K. They have you change the water pump with the timing belt. 3. Why was this never done or discussed with me? 4. Was something else going on with the new service agent? Over six years I have never seen this one, must be a new hire. As I start thinking about buying a new car in the next three months and which manufactures I will be looking art; Lexus has been removed from my list. I am sadden by this because before this my SUV and service has been great. But this experience has soured me and called into question Lexus reputation. It takes a lifetime to build a good reputation and one bad service to kill it. More

A Complete Customer Focused Experience My most recent experience with Lexus of Wayzata was very customer focused much as I have grown to expect over the many years that I have been a Lexus My most recent experience with Lexus of Wayzata was very customer focused much as I have grown to expect over the many years that I have been a Lexus customer. This most recent experience included a hand-off to a new sales representative who took the place of my long time sales representative who retired. This hand off and the various hand offs between the Lexus team members were flawless. The new sales representative knew my history and was ready to meet me with options based on my earlier conversations with him and a review of my earlier transactions with the dealership. Hand offs to the Finance and Technology leaders were smooth, met my needs and again, very customer focused respecting my requests for support and time. More

Amazing customer service! Everyone at Lexus of Wayzata went above and beyond! They are knowledgeable, friendly and helpful. They made the entire process easy and stress free. H Everyone at Lexus of Wayzata went above and beyond! They are knowledgeable, friendly and helpful. They made the entire process easy and stress free. Highly recommend! More

Customer is Number 1 Any time I go to this service center, the entire staff always makes us feel appreciated for being a Lexus owner. They are sure to let us know the e Any time I go to this service center, the entire staff always makes us feel appreciated for being a Lexus owner. They are sure to let us know the entire process and how we will we kept in the loop as to the progress of the services we are having on our cars. They treat us this way whether we are there for Complimentary services or paid service. I like that! More

Great! From the minute we walked into the Wayzata dealership and were given a salesman, it was nothing but good vibes. The talk between us was not forceful From the minute we walked into the Wayzata dealership and were given a salesman, it was nothing but good vibes. The talk between us was not forceful or anything, just natural, we will recommend them to anyone who asks. More

60,000 check and small maintenance. Good and prompt service and a loaner car. Always ready with an update. Price was a bit high but realize a lot was done. All repairs seem to have been Good and prompt service and a loaner car. Always ready with an update. Price was a bit high but realize a lot was done. All repairs seem to have been thoroughly fixed. I am very satisfied with the visit, and would recommend this dealership to others. More