Lexus of Wayzata

Fast and thorough Everyone that we delt with at Lexus was friendly, knowledgeable and efficient. Virtually no waiting, which has not been my experience at other dealers Everyone that we delt with at Lexus was friendly, knowledgeable and efficient. Virtually no waiting, which has not been my experience at other dealers. Superior customer service! More

Great experience This was my first time buying a car by myself. Gerald Franti made the process fun, easy and enjoyable. He helped me find exactly the car I wanted and This was my first time buying a car by myself. Gerald Franti made the process fun, easy and enjoyable. He helped me find exactly the car I wanted and also helped me through the buying process. I am thrilled with the vehicle and highly recommend Gerald! More

Purchasing a car for our new adventures My wife and I were moving from Europe to the USA after 15 years abroad. We contacted Lexus of Wayzata via email to schedule an appointment two weeks My wife and I were moving from Europe to the USA after 15 years abroad. We contacted Lexus of Wayzata via email to schedule an appointment two weeks before we intended to fly back to the USA and visit the dealer. We received a response a mere hour or two later (at 6:10AM local time) giving us an appointment and inquiring more about our needs and how they could be met at Lexus. This first encounter with our dealer (Ignacio Garrigos) is an excellent example of his service. Ignacio was always responsive via email, phone, whatever. Any question we had, he would field and often provide more information we didn't know we should know! He even sent us options of vehicles to review while still in Europe, just to be ahead of the game. Our first meeting, he was very friendly and helpful. Our Lexus visit was the last on that day (of 4 dealership visits), and we were a bit burnt out at that stage. However, Ignacio was easy to discuss with, not at all pushy, and ~10X more knowledgeable about the cars he was selling than other dealers. He showed us many options, explained pros and cons of different option packages and their practical implications, and gave us ample opportunity to take cars out on test drives. We still had a number of visits scheduled after our Lexus visit, but Ignacio kept in contact with us as we needed, providing more input and information about the vehicles we were considering. In the end, we decided on the RX 350 and really wanted to buy from Lexus of Wayzata and Ignacio to -- in a small way -- reward what to us was exemplar service from start to finish. We look forward to many miles to come! More

My first Lexus! We walked into the dealership ready to "just look" at our options. I have never owned a Lexus before but knew how that one day I'd love to drive a lu We walked into the dealership ready to "just look" at our options. I have never owned a Lexus before but knew how that one day I'd love to drive a luxury vehicle. We met Stacy Kritsas who listened to everything we were looking for (including a predetermined length of the vehicle so it could fit in our garage). His candid and fun way was a delight. He steered us to the 300H and we fell in love. We have been on the hunt for our next new car for several weeks and when we met Stacy, we felt that he was the best salesperson we had met so far. I can't believe that by the end of the day, I parked a new Lexus in my garage. What a delight! More

Graciously helpful in my car changing adventure! Ignacio gracious worked with me to order a 2018 350RX. After 2 weeks I decided the 350 was too large for my needs and traded it for the NX300. Graciou Ignacio gracious worked with me to order a 2018 350RX. After 2 weeks I decided the 350 was too large for my needs and traded it for the NX300. Gracious in understanding. Helpful to complete the process quickly. I cannot say enough good in recommending Ignacio as the BEST of the Best Dealership. Thank you. Virginia Olson More

My Sales Consultant Stacy Kritsas I went to Lexus of Wayzata with the idea of buying my 2015 RX 350 because of the very low miles and I loved the car. Then Stacy explained all the new I went to Lexus of Wayzata with the idea of buying my 2015 RX 350 because of the very low miles and I loved the car. Then Stacy explained all the new technology of the NX 300. I drove a loaner for the weekend and really liked it. And I had a new NX 300 to drive home. Everyone at Lexus IS so helpful and friendly. I have been going there for over 20 years and will continue to go. More

Buying a new SUV We love our new NX300H. We had a 2002 RX300 and loved the size with this new NX it is the same size of the 2002 but with all of the new bells and whis We love our new NX300H. We had a 2002 RX300 and loved the size with this new NX it is the same size of the 2002 but with all of the new bells and whistles. Our salesman and the sales manager were great to work with. Thank you Stacy, Eric and Rich for all of your help and patience with us. More

Great experience Pre-work had me in and out in under 2 hours and that included valuing my trade in, agreement on price, and training on my new vehicle. Pre-work had me in and out in under 2 hours and that included valuing my trade in, agreement on price, and training on my new vehicle. More

Superb experience purchasing my first Lexus Zach was knowledgeable, courteous and professional. There was no pressure tactic. He answered all of my questions, and even anticipated some question Zach was knowledgeable, courteous and professional. There was no pressure tactic. He answered all of my questions, and even anticipated some questions which I may have needed answered. I would not hesitate to recommend him to others who may be interested in purchasing a Lexus. Eric took the time to show me the features, bells and whistles on the car. There was a lot of information to take in and he was well-informed and good at explaining. My overall impression was that both Eric and Zach enjoy what they do. Clearly, they believe in their product. More

A great experience. I appreciate the professionalism that the Employees of the Lexus showroom portrait. My salesman Joe was new and eager to help me in every way. His bos I appreciate the professionalism that the Employees of the Lexus showroom portrait. My salesman Joe was new and eager to help me in every way. His boss and support staff were very helpful to him and myself in my search for the right car and features. Everyone worked as a team. It’s important when buying a luxury vehicle that the experience feels luxury too. More