Lexus of Wayzata

Customer Absolutely Comes First, While Dressed To The Nines! Immediately upon meeting Gerald and sharing initial words on the showroom floor, I knew there was something unique about him. At the complete opposit Immediately upon meeting Gerald and sharing initial words on the showroom floor, I knew there was something unique about him. At the complete opposite end of the spectrum from "typical car salesman" is an individual who is down-to-earth, gentle and absolutely committed to delivering the most appropriate vehicle to the client while delicately balancing needs and wants vs. the budget. Leveraging his background as a former band and theater teacher, Gerald literally "sets the stage" for a personalized car shopping experience that is so technically stimulating and enriching. Gerald was so knowledgeable of specific details across all model and trim combinations that I found myself wanting to quiz him for delight. Perhaps the most impressive aspect was his patience and care in handling my multiple considerations of different vehicles - nevertheless, Gerald maintained his 100% commitment to my satisfaction through it all. I look forward to working with Gerald again and again in the many years ahead! More

A Bow Tie and So Much More - Gerald is a Gem! Gerald Franti is truly a delight to work with! He is professional, considerate and has a very positive attitude. His follow up communications were t Gerald Franti is truly a delight to work with! He is professional, considerate and has a very positive attitude. His follow up communications were timely and helpful! This is our second Lexus and working Gerald has left us with a very positive impression of the brand and dealership. Thank you Gerald for making the car buying process fun! More

Great service at Lexus of Wayzata!!! I was buying my car first time and Michael was very patient to explain and give me all detailed information about a car I wanted to buy. He was extrem I was buying my car first time and Michael was very patient to explain and give me all detailed information about a car I wanted to buy. He was extremely helpful and knowledgeable. Michael gave me a lot of recommendations and tips after I made my vehicle purchase and followed up with the questions I had. It was a great experience! Thank you Michael very much for making it happen! I will recommend you to all of my friends! More

Complete care Our experience with Lexus of Wayzata was remarkable! John MacEchern showed complete care and service the moment we stepped onto the sales floor. His Our experience with Lexus of Wayzata was remarkable! John MacEchern showed complete care and service the moment we stepped onto the sales floor. His attention to good communication and consideration to detail made what normally would have been a difficult time a wonderful purchase. Will recommend John MacEchern to others looking for a quality vehicle with excellent service. Thank you John, we are thrilled with our car !!! More

Most patient sales person ever! My husband and I just completed our vehicle purchase with Zach and we couldn't be happier. It took us almost a year to get to this point and Zach hun My husband and I just completed our vehicle purchase with Zach and we couldn't be happier. It took us almost a year to get to this point and Zach hung in there with us the whole time. He patiently answered all of our questions, always greeted us with a smile each time we came in for test drives or to just look around. He was always willing to spend the necessary time it took with us and he kept in touch with us by email also. Zach is kind and very professional. I just can't say enough good things about him. Thank you so much Zach! We hope you're still there when it comes time for us to buy again! More

Extremely helpful! Over the past three months, I made several visits to the dealership for service on our RX350. Each time, I was fortunate enough to draw Ali Alvi as my Over the past three months, I made several visits to the dealership for service on our RX350. Each time, I was fortunate enough to draw Ali Alvi as my service consultant. He guided me carefully and thoughtfully thru my options and helped me make the best decisions of what services I should utilize. I especially like the fact that Ali was once a "hands-on" tech himself, and so I have even more faith and trust in his advice. We have done business with this dealership since 2002. Generally speaking, every one of the service advisors we have dealt with have been excellent. Ali is no exception! More

First time purchase from a car dealer. Michael Shteyn was very friendly, informative and followed up with me twice to insure that I was satisfied with my new car and to inquire if I needed Michael Shteyn was very friendly, informative and followed up with me twice to insure that I was satisfied with my new car and to inquire if I needed any additional assistance. More

Great experience We recently purchased a certified ES350 from John MacEachern. He was extremely professional and friendly and did not make us feel rushed or pressured. We recently purchased a certified ES350 from John MacEachern. He was extremely professional and friendly and did not make us feel rushed or pressured. He was very patient and accommodating and made us feel as if we were making this purchase from an old friend. Everyone that we worked with at the dealership was very friendly and wanted to do whatever they could to help us and make sure we were satisfied with our purchase. Needless to say we had a wonderful buying experience with John and would highly recommend him and Lexus of Wayzata. Janet & Dale More

Very helpful and considerate through the entire process! Gerald provided excellent help and had a very sincere and honest approach throughout everything! I was never pressured or felt obligated to buy a car Gerald provided excellent help and had a very sincere and honest approach throughout everything! I was never pressured or felt obligated to buy a car from him. He was always very professional and understanding. He provided clarity to many questions I had and was able to overcome a few concerns and obstacles in the beginning. He demonstrated a genuine desire to make sure I was completely satisfied with the car. This has been the best car purchase experience I have ever had! Thank you, Gerald! More