Lexus of Wayzata - Service Center

Associate is very friendly with respectful. I am very satisfied to have service with Wayzata dealer. Thankfully I will come back in the future I am very satisfied to have service with Wayzata dealer. Thankfully I will come back in the future More

I find the new business model of texting versus talking to be unacceptable, particularly for someone who is sitting close by in the waiting room. I came in for service because I hit a pothole and had a fl to be unacceptable, particularly for someone who is sitting close by in the waiting room. I came in for service because I hit a pothole and had a flat tire. You texted the recommendation for additional service, but said nothing about how long it would take. When I went to ask, it would take an additional 2 1/2 hours. At that point I had already been waiting for 1 1/2 hours. This required personal interaction not texting. More

They are always extremely professional and caring and responsive. Their work is impeccable each and every time. They work very hard to find great solutions. responsive. Their work is impeccable each and every time. They work very hard to find great solutions. More

Mark is awesome. Has a retired guy come in and update him on his grandson. That’s pretty cool. Mark is very personable, kind, helpful and very much a gentleman. I wou Has a retired guy come in and update him on his grandson. That’s pretty cool. Mark is very personable, kind, helpful and very much a gentleman. I would choose him every time. More

Excellent customer service. They were very responsive to my car issue and were able to schedule me for service in a timely manner. No surprises on the estimate and work needed. They were very responsive to my car issue and were able to schedule me for service in a timely manner. No surprises on the estimate and work needed. They were great about keeping me informed of findings and secured approvals before work commenced. Good communications throughout the process. Importantly. My car is running great again. Thank you. More

I had an excellent experience working with Tom. Straight forward explanation of what was needed and done very efficiently. Told me of what may be needed with upcoming 6-10K mileage. Much appreci Straight forward explanation of what was needed and done very efficiently. Told me of what may be needed with upcoming 6-10K mileage. Much appreciated. Thank you More

Excellent service with timely feedback. Service representative was great! I will continue to use this dealership Service representative was great! I will continue to use this dealership More

They couldn’t be more accommodating. They spell out the entire process I had some health issues while there & they were very very attentive while calling for professionals. They spell out the entire process I had some health issues while there & they were very very attentive while calling for professionals. More

I received good service. My service representative, Maddy, was professional and knowledgeable. Overall, a good experience. My service representative, Maddy, was professional and knowledgeable. Overall, a good experience. More

Always fabulous service at Lexus of Wayzata. Rick has been my service provider the last two times and he is great to work with. The wonderful service they provide has and will keep me driving a Rick has been my service provider the last two times and he is great to work with. The wonderful service they provide has and will keep me driving a Lexus for years to come! More