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Lexus of Wayzata - Service Center

Wayzata, MN

4.7
775 Reviews
Today: 7:00 AM - 6:00 PM Open Now
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775 Reviews of Lexus of Wayzata - Service Center

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October 11, 2018

Replace dash and service the cooling system Mike in service was awesome. Work was done on time as promised. Service Dept noted that something was hinky with my coolant fluid and gave me a cal More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Peters
Oct 26, 2018 -

Lexus of Wayzata responded

Bob, thank you for the 5 star rating and positive review! Our team strives to provide an excellent experience for all of our customers. We understand your schedule can be full so we aim to have your vehicle done properly but quickly. If there's anything else we can do for you, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Outstanding service! Everything is always done right and on time. Service advisors are very friendly and I feel welcomed every time. If you own a Lexus take it here. It’s More

by lex3tuned
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tri Bui
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for your 5 star rating! We are so glad to hear you've always had a positive experience with us. Our team strives to fully service your vehicle and get you back on the road as quickly as possible. If there's anything else we can do for you, please let us know! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Awesome and friendly service Very friendly staff! Tri greated me as soon as I got in the door and he is always friendly and nice! Also Heather was the person who called me and to More

by NFOLEY1776
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Becky Stenson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tri Bui
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know how your experience with our dealership was! Our friendly team strives to treat all of our customers as if they were guests in our own home. We're glad to hear you've always had a great experience! If there's anything else we can do for you, please let us know. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Fix issue on noice during low gear Center exchaust pipe removed how I still have the same issue. I am waiting for 5k run and bring the vehicle again to check or fix it More

by Bagalexus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Bennett
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lofquist
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for letting us know about your experience at Lexus of Wayzata. We're sorry to hear you're having similar issues with your Lexus vehicle. If you'd like to schedule an appointment, please call us at 952-476-6111 and ask to speak to a Service Advisor. Sincerely, Mike Dejong | Customer Service Manager

October 11, 2018

Ross Bingham is and always has been the BOMB! Being a single woman I’ve always feared car repair. Never knew if I was being told the truth. Could neither validate nor deny any car repair suggesti More

by LUUAM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ross Bingham, Chris Doyle
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for your kind words about our dealership! Our team strives to provide the best experience possible for all of our customers, regardless of gender. We're so happy you think of our team members as family, and we hope to see you again! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Love going to Lexus Service center. Always a good experience Love the service, the facility, the cars and the customer service. Everyone does their best to accommodate me and the experience is always positive so More

by GINNY.LARKIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celeste Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Lexus of Wayzata responded

Ginny, thank you for leaving us a 5-star review! Our team is dedicated to putting your needs first and making sure you're always taken care of. We appreciate your repeat business and hope to see you again in the future! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Outstanding Service! Lexus of Wayzata provides outstanding customer service . They are prompt, courteous, efficient and, most importantly, experts on diagnosis and repair. More

by THOMASEEMERSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Timm Bastyr, Todd Randall, Doug Evans
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you for leaving us such a kind review! Our team strives to provide an outstanding experience for all of our guests. We're so happy to hear you've continuously chosen us for the last 25 years, and we hope to see you again in the future! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

October 11, 2018

Best service of my life From start to finish, my experience at Lexus of Wayzata was nothing short of amazing. Everybody was super nice and accommodating. My issue was fixed c More

by ANNIE O
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Blomquist
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Dalton, Ali Alvi
Oct 26, 2018 -

Lexus of Wayzata responded

Annie, thanks so much for leaving us a review! Our team is dedicating to fully taking care of our customers from the time you enter the dealership to the time you leave. We're so glad we were able to fix your issue for you! Please feel free to reach out with any other questions or concerns. Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Great Customer Service Lexus of Wayzata promptly scheduled my car for the free replacement of a recalled part. They also provided me with a beautiful loaner vehicle (which More

by KPfromHL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dansie
Oct 26, 2018 -

Lexus of Wayzata responded

Thank you so much for your thoughtful review! We strive to provide an excellent experience for all of our customers. We're glad to offer a service loaner for you so you aren't stranded at the dealership. We also want to keep you informed of the process, including when your vehicle is ready to be picked up. We appreciate your business and hope to see you again in the future! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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October 11, 2018

Attentiveness Updates information they kept me advised checked issues quick. Got back to me quick. Got me in early for service. Will use again next service. Needed More

by JAMESMNNPLS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ignacio Garrigos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2018 -

Lexus of Wayzata responded

James, thanks for reaching out and letting us know how we did! We're so glad to hear you had a great experience with our team. We want to make sure you always feel comfortable, which is why we're happy to keep you informed of the entire process. We can't wait to see you on your next visit! Sincerely, Mike Dejong | Customer Service Manager | 952-404-5137

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