Lexus of Wayzata - Service Center

Natasha was an excellent adviser, but I’m not happy with the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. the charges. I’ll not buy another of your expensive warranties that doesn’t seem to cover issues during the warranty period. More

The service is always done quickly and well. The people are friendly and courteous!and it’s a pleasant place to wait. The people are friendly and courteous!and it’s a pleasant place to wait. More

Recent 5000 mile standard service appointment with service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service cam service campaign repair. Slow and chaotic check in process. It took one hour to check in, register, obtain loaner. Was told no mention of service campaign on appointment notes, even though it was requested at the time of the call as we live 75 miles from dealership. Was told by staff that a loaner is not generally allowed for 5000 service work, even though that was offered by staff at the time of the call to schedule. Told me the appointment would be 60-90 minutes, but then stated we should not come back until 1 pm, three hours after appointment time. Before leaving service rep said actually, we will call you, it could be after 1 pm. It was ready at 1:30 when we went back to the dealership to check without a call/text. Car wash not working. More

Excellent service staff. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. Work was done efficiently. Our vehicle was ready as promised. The lounge was a comfortable place to wait. More

Everything went smoothly, friendly people, great lounge, car clean in and out, found some things that need to be done in the spring. car clean in and out, found some things that need to be done in the spring. More

Very good communication from the service advisors and efficient use of my time when I bring my vehicle for service. efficient use of my time when I bring my vehicle for service. More

Wayzata took on a problem another dealership failed to address. Communication during wait was slow address. Communication during wait was slow More

Was pleased to get work done. Was done in timely manner. Was pleased withNicolo Boodhoo Was done in timely manner. Was pleased withNicolo Boodhoo More

Lexus of Wayzata has an exceptional service department and working with our Service Advisor, Tom Bennett, is the primary reason we continue to own/drive Lexus vehicles. and working with our Service Advisor, Tom Bennett, is the primary reason we continue to own/drive Lexus vehicles. More

Valet service from our home (and back) was excellent. Car maintenance schedule was managed in friendly fashion by Jonathan Jergenson and our car was returned to us washed and ready to go. We have been v Car maintenance schedule was managed in friendly fashion by Jonathan Jergenson and our car was returned to us washed and ready to go. We have been very satisfied with Lexus of Wayzata services for many years. More