Lexus of Wesley Chapel
Wesley Chapel, FL
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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I am extremely disappointed with the customer service I’ve received regarding my Lexus TX. The vehicle was brought in over New Year’s for a squeaky seat — an issue your team initially claimed they “could I’ve received regarding my Lexus TX. The vehicle was brought in over New Year’s for a squeaky seat — an issue your team initially claimed they “couldn’t hear.” I had to personally drive to the dealership, demonstrate the noise, and only then was it acknowledged. It still took another 2–3 days for the team to determine that the parts simply needed lubrication. During that visit, we were repeatedly told that both the recall and the safety campaign had been completed. That information turned out to be incorrect. The service experience with Bobby was unacceptable. We requested multiple call‑backs and consistently received either no response or a text message instead of the phone call we specifically asked for. Now, three months later, with a service appointment already scheduled for 4/6, I received a call from Davion stating that the parts for the safety campaign had just arrived. When I asked what he was referring to, he explained it was the gas‑tank safety campaign — the same campaign we were told was completed in January. This is extremely frustrating and reflects a clear lack of communication and accuracy. We were then told the repair would take 4–5 hours and that no loaners were available. Waiting until late April for a loaner is not an option, and we live 40–45 minutes away, so multiple trips are unreasonable. After my husband spoke with Christian, we were informed that the part still needed to be painted and that we would have to return yet again. At this point, we are not receiving straight answers, and the inconsistency between what we are told and what is actually happening is unacceptable. More
Painless! Quick! Big Savings! Ali helped my wife and I buy a new Lexus UX 300h on Sunday. Very much the professional. No pressure, no hassle about terms, he ma Quick! Big Savings! Ali helped my wife and I buy a new Lexus UX 300h on Sunday. Very much the professional. No pressure, no hassle about terms, he made the Lexus Wesley Chapel process smooth! We love the car! Also, much thanks and appreciation to Finance Manager, Maurice Locklin. Thank you Ali and Maurice. More
Excellent service, I had the best sales representative, “Dakota Childers.” He took the time to listen and work with me until I got the car I wanted. He keeps me informed about my car's arrival date. He sha “Dakota Childers.” He took the time to listen and work with me until I got the car I wanted. He keeps me informed about my car's arrival date. He shares his knowledge, making the buying process smooth and pleasant. I can say I am a happy buyer. More
Drove from Jacksonville for an online vehicle that I had discussed with Cesar, and had intended to also visit a nearby dealership with similar vehicles. Stopped by and Cesar was very accommodating and court discussed with Cesar, and had intended to also visit a nearby dealership with similar vehicles. Stopped by and Cesar was very accommodating and courteous and ended up trading in our old vehicle and purchasing from them. Everyone was pleasant and a very positive experience for a stressful process. More
I wanted to try and get the new LS500 Heritage and spoke with Johnny Millaway. He explained how the process worked and he would try to get me one. Johnny called me a week later and told me Lexus accepted t with Johnny Millaway. He explained how the process worked and he would try to get me one. Johnny called me a week later and told me Lexus accepted the request and would be building me one. He kept in touch with me with any updates and was incredible during the whole process. Johnny made it a great experience buying a vehicle. He was very personable and professional. I would definitely recommend him if you're looking to buy a Lexus. More
My husband and I purchased a 2026 NX 450 H+ recently from Lexus of Wesley Chapel Our sales consultant Michael Tadros was exceptional and knowledgeable From the time we entered the dealership until our ve Lexus of Wesley Chapel Our sales consultant Michael Tadros was exceptional and knowledgeable From the time we entered the dealership until our vehicle was delivered to us by Kyle and Frankie, The entire process was seamless. We will definitely recommend Lexus of Wesley Chapel to our friends and family. More
You always dread going into the finance office. But if you have the privilege of getting Anna Carlson it's actually a great experience. Anna is professional and very honest. Anna listened to what I But if you have the privilege of getting Anna Carlson it's actually a great experience. Anna is professional and very honest. Anna listened to what I was considering and gave me her honest opinion. No upsell, no pressure just a great experience. An asset the dealership. More
The service department was provided excellent customer service! Jose Melendez was amazing! Jose was extremely helpful and made the process smooth. This dealership gets an A+ for customer service and trans service! Jose Melendez was amazing! Jose was extremely helpful and made the process smooth. This dealership gets an A+ for customer service and transparency! I was sent an email with a video taken by the tech going over all the work done on the Lexus. The amenities and service center area were luxurious. I would give this dealership and staff an A+ grade! More
I recently purchased a GX550 from Lexus of WC and had a great experience! Mike helped us with an initial test drive of the demo GX, provided a ton of information and answered our questions on narrowing great experience! Mike helped us with an initial test drive of the demo GX, provided a ton of information and answered our questions on narrowing down what we want, how to reserve an upcoming allocation, and what to expect once we placed a deposit. It was ~4-5 weeks from the time we placed a deposit to the delivery of the vehicle, Mike checked in frequently with updates which was appreciated. The car ended up arriving on 12/31 (aka an already very busy day for dealerships!). When we arrived that evening to look over the car and finalize the financing, Mike's colleague Franceoa assisted us. Franceoa was also excellent! Our financing rep, I believe his name was Daniel, was also very kind and patient with my 100 questions. Overall, every one we interacted with a WC Lexus was amazing - super friendly, personable, responsive, and stellar at what they do. We happily spent a couple hours of our new years eve with this crew and are extremely pleased with the level of service they provided AND our beautiful new GX. Thank you Mike, Franceoa, Daniel and everyone at Lexus WC who made it happen behind the scenes!!! More
I wanted to take a moment to sincerely thank you for your exceptional service and dedication throughout our Lexus GX 550 search. Working with you over these past few months has truly been a pleasure. Your exceptional service and dedication throughout our Lexus GX 550 search. Working with you over these past few months has truly been a pleasure. Your persistence in locating the exact GX 550 specifications we provided did not go unnoticed. You consistently kept us informed with timely updates, communicated clearly, and demonstrated an impressive level of professionalism and follow-through every step of the way. That level of commitment made the entire process feel seamless and reassuring. It’s rare to come across someone who is as patient, thorough, and genuinely invested in their clients as you have been. We are incredibly grateful for your hard work and wouldn’t hesitate to recommend you to anyone looking for a top-tier Lexus sales experience. More










