Lexus of Wichita

My experience was ok and long I also had to do paperwork over twice fun. over twice fun. More

We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars. More

There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very know always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle. More

Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More

I happened to run across a 2018 RX 350L on Lexus of Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the vehicle without "selling" it to me. I liked that. I like the "upfront price" approach: I felt more like a client or customer and less like a victim or mark. Their stated prices are very competitive, you feel like you're getting an honest deal. Chelsea gave me what I needed on my trade, John arranged for me to obtain a second key (that was missing due to being pre-owned). It was all good. Love the car, appreciated the dealership. More

We were looking to replace our XT5. Rosalie stayed with us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Ro us through the entire process...phone call to driving away in our new RX350. It was very refreshing to have the exceptional customer service from Rosalie Isern. She ran her tail off while after she set up her office to be our own. We were very comfortable with the sales process. We were well informed of the Lexus experience which is above and beyond. Glad to meet Scott, the Manager who made himself available if we had any issues. Highly recommend the Lexus experience from Rosalie and Scott. Duane and Julie Cooprider More

This was the best buying experience that I have had!! I worked with Rosalie Isern and Chelsea Mackey. They were both super friendly! No hassles and very upfront. Excellent customer service! I drove 3 h worked with Rosalie Isern and Chelsea Mackey. They were both super friendly! No hassles and very upfront. Excellent customer service! I drove 3 hours because our local Lexus dealer was horrible! I will say it was definitely worth the 3 hour drive for the service I received! More

sales agreement I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke wi I initially talked with Eric about some vehicles for sale 04-14-20, and telephoned Eric again on 04-15-20. However, it was his day off and I spoke with Lance. On 04-16-20, I telephoned to talk with Eric, as I appreciated his attitude on day one. Lance was initially conferenced in to the conversation. Eric and I agreed on a vehicle, purchase price, and my payment. The transaction was initiated. Later, I receive a telephone call from Lance and a different price which included tax and an administrative fee. Eric had said that in our agreement that tax was included and did not mention an administrative fee. I telephoned Eric and informed as to what Lance had included. Eric responded, I am sorry about the misunderstanding. Thus, the basic bait and switch con game that you would expect to experience at a used car lot or carnival - not from a dealership with upscale facilities and automobiles. Surely, this sales technique is not taught or promoted by Lexus. More

Service I took my RX to Lexus of Wichita on 02/14/2020 at 8:15 AM, for oil and filter change, 30,000 miles service. My adviser was Rachel and she was super e I took my RX to Lexus of Wichita on 02/14/2020 at 8:15 AM, for oil and filter change, 30,000 miles service. My adviser was Rachel and she was super efficient and professional. My previous experience with a different adviser was awful! but this time, Rachel really exceeded my expectations.. She went over every detail including possible recalls my car could need. She called me when it was ready and is because of her that I will take my car again to your place for any service. Rachel is very kind and diligent, SHE IS THE BEST!! She deserves a 5+ in my book. :) More

Best dealership service ever. Never had a service experience this good before. Service rep Anthony Boyle went out of his way to get me back on the road in an hour, for an unbeliev Never had a service experience this good before. Service rep Anthony Boyle went out of his way to get me back on the road in an hour, for an unbelievable fair price. Saved me hundreds of dollars and hours of time. I had been on the road for days an was looking sloppy and road weary but I was still treated like a valued guest here. More