Lexus of Wichita

I am drawn to the Lexus brand due to the reputation of its cars and dealers, but after dealing with Lexus of Wichita I'm questioning that desire due to their questionable business practices. I requested t its cars and dealers, but after dealing with Lexus of Wichita I'm questioning that desire due to their questionable business practices. I requested to move forward with purchasing a Lexus from them on Sunday night, then followed-up again on Monday morning to confirm. Turns out, the sales person I was working with (Benjamin) got in late on Monday and they had already sold the car to someone else AFTER I requested to reserve it. He admitted I lost the car due to him coming in late, but wasn't willing to do anything about it; not even an apology. A manager (Josh) also never gave me the courtesy of returning my phone call, which I expect from a questionable used car lot, but not a Lexus dealer. If you decide to work with this Lexus dealer, hopefully you can deal with a more professional sales staff and don't get screwed like I did. More

I had a great experience buying from Lexus of Wichita. John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- maki John Kennedy helped me get into a beautiful car from out of state in no time! They offer home delivery and brought my car all the way to Dallas- making the whole transaction smooth and simple. I highly recommend! More

I highly recommend Rosalie Isern at Lexus of Wichita. She made the car buying experience easy and non-stressful. She made the car buying experience easy and non-stressful. More

Somehow I got a second invite to review Walser Lexus, and it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. it is appreciated because my salesman (Lance G) has not returned messages since I reported issues after delivery. Car itself is fine, deal was fine. Bringing the car from Wichita to Tulsa - great. However, the car was never detailed as promised it had been. It still has the lines from the plastic wrap it came across from Japan with. I have no idea how to get that off without a professional detail. It was also delivered without any windshield wiper fluid ..just a minor detail missed. I bought and added that-nbd. Grimey feeling paint where it should be smooth…for a brand new car. The windows weren’t cleaned from the window sticker, etc.. I mean, I know some of this is little, but when your dealership stops returning messages right after delivery… shrug. Just know what you’re getting if you buy your car from out-of-state…. Fresh off the boat/train…dirty and may/may not be missing fluids. More

Finding a used car is extremely stressful. I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the a I worked with Lance Garrison at the Walser dealership in Wichita. Lance was professional, courteous, and sincere, which is very hard to find in the auto industry. I’m extremely satisfied with my purchase..! The next time you’re in Wichita stop by and talk with Lance, you can’t miss him he’s the salesperson with the biggest smile on his face.. Way to go Lance, keep up the amazing work you do!!! More

My experience was ok and long I also had to do paperwork over twice fun. over twice fun. More

We purchased our new RX350 from lexus of wichita and I recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 recommend that you ask for Grant Smith to assist you choose your vehicle. Very knowledgeable and patiently answered all our questions.. I give him 5 stars. More

There is a reason why I come to this Lexus dealership, I always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very know always leave with a good feeling. I have purchased (3) vehicles from this facility. I had the pleasure of working with Vy Nguyen. He was very knowledgeable and understood my needs. I also liked the fact that I dealt with one individual. The process was painless and very pleased with the vehicle. More

Lance G came up with more excuses about their 3 day 300 mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! mile return/ exchange policy. They will not honor it and it’s false advertising. Buyer beware! More

I happened to run across a 2018 RX 350L on Lexus of Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the Wichita website in the course of my online search for slightly larger SUV than I had been driving. John Kennedy was my associate; he demonstrated the vehicle without "selling" it to me. I liked that. I like the "upfront price" approach: I felt more like a client or customer and less like a victim or mark. Their stated prices are very competitive, you feel like you're getting an honest deal. Chelsea gave me what I needed on my trade, John arranged for me to obtain a second key (that was missing due to being pre-owned). It was all good. Love the car, appreciated the dealership. More