Lexus of Wilmington

The best sales person I’ve dealt with! Morgan gave my family and myself a great sales experience! I usually do not like the process of purchasing a vehicle, but right away Morgan made my en Morgan gave my family and myself a great sales experience! I usually do not like the process of purchasing a vehicle, but right away Morgan made my entire family feel comfortable. He wasn’t just trying to sell us a vehicle, he was trying to work for us and meet all of our needs. Our test drive was an amazing experience because he was able to show us all of the features that the vehicle offered and he really seems to have a passion for what he does. I can’t wait to tell all of my co workers and family members about how great my experience was at Lexus of Wilmington :) More

"Paperwork" I think that the salesperson needs to be more efficient with the customers paperwork. If you have been doing this 20 plus years you have dealt with th I think that the salesperson needs to be more efficient with the customers paperwork. If you have been doing this 20 plus years you have dealt with the same banks on a regular basis to know ehat they expect from their customers in all various transactions. More

The best dealership in Wilmington Drew and Morgan just have their heart and soul in what they do. My husband and I felt appreciated from the moment we walked in to the moment we walke Drew and Morgan just have their heart and soul in what they do. My husband and I felt appreciated from the moment we walked in to the moment we walked out with the key to my first car to own all by myself. This could not have been made possible without these two gentlemen. Drew went above and beyond to make sure I had the car, not only was he patient with us but also had great advise. He picked out the best Slaes person Morgan to handle us, Morgna did not hesitate to even drive me around town to collect my paperwork since it was my first time to buy a car on my own. I felt at home and not only did I leave with the car but also friendship and guidance knowing I can come back to then with any questions. This should be the experience everyone should have and I was blessed to have my spouse choose Koons for my car purchase. More

Highly Reccomend John I bought my very first Lexus from Lexus of Wilmington, and John Skehan 11 years ago, and I just recently purchased my second. I can not say enough abo I bought my very first Lexus from Lexus of Wilmington, and John Skehan 11 years ago, and I just recently purchased my second. I can not say enough about John and the Lexus family. As soon as you walk in you’re greeted by Kimberly who always has a smile on her face. John has been and always will be my go to guy. He knows his product, he listens to what you want and gets the job done quickly. The car buying process can be daunting but John made it so easy and fun! I would highly recommend Koons Lexus of Wilmington and John Skehan to anyone looking for a car! More

A repeat customer This dealership is one that I have returned to for the fifth time. It is the second time that I have dealt with John Skehan, Jr. The professional mann This dealership is one that I have returned to for the fifth time. It is the second time that I have dealt with John Skehan, Jr. The professional manner and caring attitude displayed by John and all in the Koons Lexus dealership make car shopping and car maintenance a pleasure. Those qualities plus the quality of the car, RX 350's, keep me returning. Thank you, John, for making the experience such a positive one! More

Excellent attention to detail. James white was a pleasure to deal with. He demonstrated a caring and professional attitude toward my purchase both during and after the process. In g James white was a pleasure to deal with. He demonstrated a caring and professional attitude toward my purchase both during and after the process. In general all people at Koons were very helpful. More

Fantastic Car Buying Experience I called Koons Lexus and spoke to Doug Horst about the possibility of getting me into a 2018 ES 350. I preferred to talk on the phone at that point b I called Koons Lexus and spoke to Doug Horst about the possibility of getting me into a 2018 ES 350. I preferred to talk on the phone at that point because I wasn’t sure if I could afford to get this car. After telling Doug what I'd be willing to do he told me he would get right to work on the numbers and let me know if we could make a deal. Doug worked with Kim, sales manager, on the deal. I went to the dealership to look at the possible color combinations. I met with Doug and he let me know a deal was very doable. At that I picked out the car I wanted. Doug and Kim put the paperwork together and my car went into the detail area to get it ready for delivery. Things progressed quickly and just like that I was sitting in the car with Drew, Technology Specialist, learning about so many features the car offered. Many thanks Drew, for going over all the bells and whistles on the car. I have to hand it to him, he knows his stuff! And Kimberly Becker, receptionist, such a nice lady. If you find yourself in the market for a new, or used, Lexus, please ask for Doug. You'll find he is intelligent, personable and funny as well. I honestly believe that he will do his best to help you get the car/SUV you want and a deal you'll be happy with. Lastly, I know there were other people at the dealership that were part of the team that made me have such a great experience that I didn't meet...thanks to all of you! More

Great Just as always my experience with Doug Horst was great. He is a great asset to Koon’s .And also Drew who told me all the things my vehicle can do was Just as always my experience with Doug Horst was great. He is a great asset to Koon’s .And also Drew who told me all the things my vehicle can do was wonderful he is a wealth of knowledge. More

Outstanding service and great tech help Ny first visit to the dealership service department for my car went very smooothly as could be made possible by my advisor Mo Sidik . He calmly answer Ny first visit to the dealership service department for my car went very smooothly as could be made possible by my advisor Mo Sidik . He calmly answered my many questions and kept me posted on the progress of my service visit. He arranged to have a Tech advisor Derek help me with some settings on my car and cleared up some confusion I had on some features . Very Happy with my experience . More

Exceptional Sales and Service We purchased a certified pre-owned RX-350 from Koons. After reading excellent reviews we drove 90 miles from NJ to Wilmington DE to find the exact mat We purchased a certified pre-owned RX-350 from Koons. After reading excellent reviews we drove 90 miles from NJ to Wilmington DE to find the exact match. The pricing was rock bottom and left not much room for negotiation. We received fair value on the C300 trade. But we had to haggle a little bit for the trade in. But thanks to Bob and Andrew who made this deal happen. Bob was with us until 8 pm that evening and did not leave until the vehicle was delivered to us. After receiving the vehicle we noticed an issue with the brakes. Leigh from customer relations was very helpful and made an appointment with Anthony in service. Walt the master tech was exceptional. Koons replaced the front brake pads for us free of charge. We truly appreciate the patronage of Koons and how much they care for their customers. My best wishes to the Koons Team. I look forward towards a continuous business relationship. More