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Lexus of Wilmington
Wilmington, DE
1,160 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,160 reviews
July 24, 2024
Took car in for first oil change July 09,2024 at 11:00 appointed time. I leave dealership at 1:25 PM with no detail service record of what was done on car. I emailed service manager for a copy that I rece appointed time. I leave dealership at 1:25 PM with no detail service record of what was done on car. I emailed service manager for a copy that I received. Faye called me about my experience and said someone will get back with me with my concern. Well, that never happened and chances of that happening, is like me winning the mega million lottery. My initial experience was not a good one. Salesman placed the wrong order for car we wanted. Manager then corrected the order and had to wait for another two months for car. Waited 05 months to have car register in my name. Went through two temp tags during the process. Mistakes after mistakes. No one took responsibility for bad service. The only reason I went to this dealership because there is none other in Delaware. I will do my best to avoid this place. More
by vince1557
July 23, 2024
Darren was great to work with! ! He went over and above to help get the deal done. ! He went over and above to help get the deal done. More
by Thomas.smith1
July 21, 2024
This dealership is fantastic! Jason Souders was wonderful to buy a car from the absolute best recommend him 100%!! Very patient and kind made the whole experience an absolute ple Jason Souders was wonderful to buy a car from the absolute best recommend him 100%!! Very patient and kind made the whole experience an absolute pleasure and quick and painless ..top notch service! More
by Julie
July 20, 2024
Troy Mayer is a very personable and excellent sales associate. He was always looking at how the car I was considering was what I wanted, not just trying to sell the car! He was considerate and mindful associate. He was always looking at how the car I was considering was what I wanted, not just trying to sell the car! He was considerate and mindful of what I needed in a car. I’ve only had the car a week but he and the dealership have followed up to see if I need anything! Very considerate. More
by Elvaj1
Employees Worked With
July 16, 2024
Anthony Esquivel was very professional and attentive to the type of car I wanted. He was easy to talk with and he listened. Regarding the beautiful RC300 that I test drove, Anthony demonstrated a level of the type of car I wanted. He was easy to talk with and he listened. Regarding the beautiful RC300 that I test drove, Anthony demonstrated a level of knowledge that I've only experienced with car owners. It was a pleasure working with him and I will gladly refer him to any of my friends and family who are considering a Lexus car purchase. I also liked the overall atmosphere of this dealership. More
by VALENTA
Employees Worked With
Anthony Esquivel
July 15, 2024
Can’t say enough about Troy, he will go above and beyond to find the perfect car. It was a pleasure working with and I am a very happy customer😁. Thanks, Lynn to find the perfect car. It was a pleasure working with and I am a very happy customer😁. Thanks, Lynn More
by lynnfriedrichs26
Employees Worked With
July 15, 2024
We were having our car serviced and were on a very tight time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have ou time schedule. There was a delay, so we spoke with the service manager (Joe Sweitzer) about our issue, and without hesitation, he arranged to have our car serviced immediately. He listened intently, was personable, showed empathy and took immediate steps to correct our issue. Joe is the epitome of an excellent manager that truly cares about his customers which elevates Lexus Wilmington to an elite level, More
by John
Employees Worked With
July 13, 2024
Well run and organized business! Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. Will do business again Sales and Service. Service Director is very knowledgeable along with his service team. More
by clionel675
Employees Worked With
Other Employees :
Hadi Davoudi, James White, Darryl Newman, Jesus Colon, Newton Njungwa, Tiffany Schwalbauch
July 11, 2024
I’m very happy to business with this Lexus dealer I received very profectional attention from all the workers that was asignes to take care of my request received very profectional attention from all the workers that was asignes to take care of my request More
by Rafael bautista
Employees Worked With
I don’t remember the of the sale person but Mr Erick Osoria was the financial person that took care of my loan but both where 5 stars service guys
July 10, 2024
Salesman Jason Souder was fantastic. Very personable and clearly cares about his customer's needs. Highly recommend! Very personable and clearly cares about his customer's needs. Highly recommend! More
by Mattberk1
Employees Worked With
