Lexus of Wilmington

Wilmington Lexus in Delaware is a very friendly and desirable place to shop for a car, friendly people, great customer service. Joshua La was the sales rep with brilliant customer skills, answers all q desirable place to shop for a car, friendly people, great customer service. Joshua La was the sales rep with brilliant customer skills, answers all questions with patience. Loved the vibe and environment. Drew was the finance person who really helped us get a better rate and worked with our numbers, Warm and friendly service. More

We visited this dealership a few times in the last few years, it has always been a pleasant experience. Today we picked up a car and met Joshua Le who gave excellent service, very friendly and knowledgea years, it has always been a pleasant experience. Today we picked up a car and met Joshua Le who gave excellent service, very friendly and knowledgeable. Amazing customer skills and very polite. Please contact him when you visit Wilmington Lexus. More

Sales Person and manager called me not less than once a day for 3 weeks, looking to help me with my request to test drive a new, limited and highly sought-after vehicle. We finally connected and made an day for 3 weeks, looking to help me with my request to test drive a new, limited and highly sought-after vehicle. We finally connected and made an appointment to test drive this car. I took a vacation day from work and drove over an hour in each direction, only to be told I can LOOK at the vehicle, and I can SIT in the vehicle, but cannot take it out for a test drive. The manager wanted to "keep the miles low" because it's a popular car. If that's truly the case, then manager should have mentioned this to me when he called to confirm the appointment. OR when sales person booked my appointment. Or when I arrived before taking a copy of my license. Many opportunities to make this right. I promptly left the dealership and bought a gorgeous Infinity today instead. Customer Service matters most in this industry. Don't waste your time here - the Lexus dealership in Cherry Hill, NJ is significantly more accommodating if you're sold on a Lexus. If not, I recommend Infinity! Volvo dealership was also overly pleasant to work with. More

Josh was great to work with. This is my first time purchasing a Lexus and Josh walked me through the whole way leaving me very confident in my purchase. Kyle was able to work wit This is my first time purchasing a Lexus and Josh walked me through the whole way leaving me very confident in my purchase. Kyle was able to work with how much I wanted on my trade in, which was very helpful. Anthony did a tremendous job going over the finances. I am very happy with the level of service at this dealership. More

Troy Mayer was incredibly helpful. He was extremely knowledgeable, helped me get a great price and made me feel at home! He was extremely knowledgeable, helped me get a great price and made me feel at home! More

I recently accompanied my twin sister to purchase her very first Lexus, and we had the absolute pleasure of working with Alexis. From the moment we walked into the dealership, Alexis made the entire expe very first Lexus, and we had the absolute pleasure of working with Alexis. From the moment we walked into the dealership, Alexis made the entire experience seamless and enjoyable. She was thorough, patient, easygoing, and most importantly, informative. Thanks to Alexis, my sister left the dealership with her dream Lexus, feeling confident and excited about her purchase. If you’re looking for a friendly car salesman who truly cares about her customers, Alexis is the one to see. I highly recommend! More

I don’t usually write reviews, but I absolutely had to share my incredible experience with Alexis! From the moment I walked into the dealership, Alexis made me feel welcome, comfortable, and truly valued share my incredible experience with Alexis! From the moment I walked into the dealership, Alexis made me feel welcome, comfortable, and truly valued as a customer. Not only is Alexis extremely knowledgeable about all the vehicles, but she also took the time to understand exactly what I was looking for — no pressure, no pushy sales tactics, just genuine care and professionalism. She listened to my needs, answered all my questions with patience, and went above and beyond to make sure I got the best deal possible. What really stood out was her transparency and honesty. She walked me through every step of the process, making sure I felt confident and informed. Even after I drove off in my new car, Alexis followed up to ensure everything was perfect. If you’re looking for someone who will treat you with kindness, look out for your best interests, and deliver exceptional service, ask for Alexis. She turned what could have been a stressful experience into an exciting and enjoyable one. I love my new car, and I have Alexis to thank for that! More

We were very pleased to have Sibri as our sales associate in the purchase of our new Lexus. He provided important information during our test ride and answered all our questions. He has a very positive attit in the purchase of our new Lexus. He provided important information during our test ride and answered all our questions. He has a very positive attitude and kept our interests at the front of all our dealings. He was not high pressure and allowed both the time and space we needed. We hope Sibri has a great career in sales. He is a real asset to Lexus of Wilmington. More

Our interaction with Kyle demonstrated that he is a crass and arrogant individual who lacks the situational awareness to be a successful sales manager. He was rather rude and made it rather difficult to l and arrogant individual who lacks the situational awareness to be a successful sales manager. He was rather rude and made it rather difficult to leave the dealership, by holding our keys. We conveyed our feelings to our sales representative and asked he pass them along to dealer management. We have not heard back from the dealership. We would not consider purchasing a vehicle from Lexus of Wilmington More

Everything went well in our transaction I am happy with my new car so far my new car so far More