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Lia Toyota of Colonie

Schenectady, NY

4.8
812 Reviews

2116 Central Ave

Schenectady, NY

12304

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Showing 812 reviews

August 20, 2023

Always excellent service here. Vanessa Radley was very helpful, cheerful, and professional in her interaction with me. More

by jgreen8283
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vanessa Radley
Aug 22, 2023 -

Lia Toyota of Colonie responded

Great! We're so happy you enjoyed this service visit and the excellent service provided to you by Vanessa. She will certainly be humbled by your kind words. Please don't hesitate to let us know when our team can help you again. It's always our pleasure!

August 18, 2023

This was my first time coming in for service after my purchase and I could not be happier with the service and how everything is explained as you go though the process! More

by Fratic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Richards
Aug 18, 2023 -

Lia Toyota of Colonie responded

Hey, Fratic! Thank you for stopping by to share positive feedback on your first service visit with us! We're glad our team did everything they could to ensure a thorough and informative experience. We look forward to making your next appointment just as reliable!

August 17, 2023

Rob Gracia made our car buying experience easy and enjoyable. Thank you again to all involved! Kathy and Joe Linley More

by jlinley
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Rob Gracia
Aug 18, 2023 -

Lia Toyota of Colonie responded

Hi, Linley Family! Thanks for taking a moment to recognize Rob's excellence in service to you. We're so happy his support and expertise made this a pleasant buying experience. Congratulations! We wish you many happy travels, from the whole team at Lia Toyota!

August 17, 2023

My service advisor on my most recent visit was Art Palazzolo. He was knowledgeable, professional and courteous. I had a great service experience, I was well informed throughout my visit, detailed esti More

by cboswort
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg Stevens, sales, Chrsitopher Comorski, service, Aaron Tice, Michael Richards, Michael Kikkert, Arthur Palazzolo, Sean O'Keefe
Aug 17, 2023 -

cboswort responded

My sales and service experiences at Lia Toyota have been consistently excellent for 14 years now, first with my 2008 Toyota Corolla LE and currently with my 2021 Toyota Corolla SE Premium. I actually purchased my first Corolla new in 1973 from State Toyota, which I believe was owned by the Lia family at that time as well. Great cars, great service, great place to do business.

Aug 17, 2023 -

Lia Toyota of Colonie responded

Thanks for honoring us with your fantastic feedback, as well as your years of loyalty to Lia Toyota! We're delighted Art provided you and your Corolla with an exceptional service experience. We hope to continue working with you for years to come!

August 15, 2023

My service Advisor was Michael Richards annd I think he did an OUTSTANDING JOB! He was kind, considerate, knowledgable and knew about anything that I asked him. While waiting for my vehicle service Lia s More

by mriccitelli02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Richards
Aug 17, 2023 -

Lia Toyota of Colonie responded

Thanks for stopping by to express your appreciation of Michael's excellence in service! We're pleased he did everything he could to make this a comprehensive, valuable visit. We look forward to making your next visit just as superb!

August 12, 2023

Service was amazing! Marinda was super helpful, polite and informative about everything. Really went above and beyond. Employees like this make the experience worth my ti More

by Cfaraci
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marinda Tingley
Aug 15, 2023 -

Lia Toyota of Colonie responded

Thanks so much for letting us know Marinda provided you with a valuable and pleasant service visit! Nothing means more to us than your complete satisfaction. We hope to ensure the same circumstances at your next appointment!

August 11, 2023

I recently had service done on my car and it was handled by Art Palazzolo. He was very helpful and explained everything to me as well as keeping me updated on when the service was completed. I would definit More

by jean mosher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arthur Palazzolo
Aug 15, 2023 -

Lia Toyota of Colonie responded

Hi, Jean! Thanks for telling us what you liked about this experience. We're happy Art handled your vehicle's needs with great care and communication. We wish you the safest of travels until we may be of service to you again!

August 10, 2023

Efficient use of my time through reminders, flexible scheduling of appointments, and keeping me updated on status of the service during the appointment. I like that techs, not just service advisors, are More

by itsjoekelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cole, Jared Aumand
Aug 11, 2023 -

Lia Toyota of Colonie responded

Thanks for taking a moment to give credit to our entire service department for making this a convenient experience! We sincerely appreciate your business, and look forward to continuing the great service at your next appointment. See you then!

August 08, 2023

Tim Ellis did a great job getting everything done quickly and well. I was in for a recall of my airbag. I’ve been getting my cars from Lia Toyota for years and the service has been super. I love the cars and More

by lesliekaufman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Livingston
Aug 08, 2023 -

Lia Toyota of Colonie responded

Thanks for sharing some positive feedback with us! We're pleased to know how satisfied you were with Tim's assistance at your recent visit. Please don't hesitate to reach out when Tim and the Lia Toyota team can help you again. It's always our pleasure!

August 04, 2023

My experience with my car repair took a while, but it was well worth the wait. I thank Jared Cain for his attention, and for the service that I received. More

by Rose
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
Aug 04, 2023 -

Lia Toyota of Colonie responded

Thanks for stopping by to share positive feedback, Rose! We're pleased Jared did everything he could to provide you and your vehicle with superb service. We wish you the safest of travels until we may be of service to you again!

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