Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Lia Toyota of Northampton
Northampton, MA
719 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 719 reviews
Helpful December 14, 2023
Lia Toyota is not the best dealership I’ve been to and the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounpha the service dept leaves a lot to be desired. That being said, one associate went above and beyond to make sure I left a happy customer. Dores Bounphasaysonh took the time to hear me and got everything input so I didn’t have to come back. She literally saved my day and was just so professional and compassionate. Again Thank You Dores More
by Vermontdawn
Employees Worked With
Gerald Laclaire, Caroline Donnelly, Dores Bounphasaysonh
December 13, 2023
David Spafford was very friendly and helpful when I brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. brought my Tacoma in for service. He even took my vehicle in early and got the paperwork completed before my appointment time. More
by Rodoandfam
Employees Worked With
David Spafford
December 06, 2023
Gerald Laclair helped me with my most recent service visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained visit. He was friendly, prompt, and answered all my questions, particularly about the unresolved recall. None of the mailed materials fully explained the situation so I was particularly happy for Gerald’s help. More
by Barbara S
Employees Worked With
Gerald Laclaire
December 04, 2023
Lindsay was excellent in terms of communicating the service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service I needed and what my warranty included. She also took the time to show me my tires and explained what a poorly aligned car does to them. Tge service was completed on time. More
by nac
Employees Worked With
Lindsay Heart
November 18, 2023
Brought 2009 Prius in for low beams not working. Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low bea Invoice reports one bulb changed and low beams still not working. Service manager states everything checked out fine per tech. Guess what, low beams still not working. Dealership won’t own up to misdiagnosing problem and letting my daughter leave dealership with car unsafe to drive! Avoid this service department at all costs! More
by cmstuart
Employees Worked With
Phillip Lombardi
November 14, 2023
Gerald was very helpful and patient with me, this 75 yr old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. old lady, in getting the car I wanted at a good price including the “extras”.He was a good listener to my needs and wants. Would highly recommend. More
by Marycogswell2004
Employees Worked With
Gerald Laclaire
October 26, 2023
The repair work on my car was first rate. David Spafford kept me appraised of what was going on with the repair, which was quite extensive. However, I’m less than happy with the sales side David Spafford kept me appraised of what was going on with the repair, which was quite extensive. However, I’m less than happy with the sales side of the shop and will probably never buy a vehicle from them again. As the other Toyota dealer in the area has a poor reputation, I’ll end up buying a different make. This will fall on deaf ears as I don’t think they care. More
by Tom
Employees Worked With
David Spafford
October 26, 2023
Lindsey Heart was excellent. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. She was very thorough and communicated very well. It was the best service experience that I have had at Lia Toyota. More
by Nauset01
Employees Worked With
Lindsay Heart
