Lia Toyota of Wilbraham

I always get great service at Lia Toyota of Wilbraham. Cynthia Patrick is so pleasant and knowledgeable. I waited for my car and it only took 45 minutes. 👍 Cynthia Patrick is so pleasant and knowledgeable. I waited for my car and it only took 45 minutes. 👍 More

Fast,friendly,knowledgeable who could hope for more. Cynthia Patrick was my agent. She was all of the above & so informative & intoned to the situation Cynthia Patrick was my agent. She was all of the above & so informative & intoned to the situation More

CYNTHIA PATRICK is woww,very kind, knowledgeable and patient. Thank you Lia for Cynthia Patrick i don't really have a word exactly to describe her great job,only one thing i can say she's wowww. Last patient. Thank you Lia for Cynthia Patrick i don't really have a word exactly to describe her great job,only one thing i can say she's wowww. Last time i visited there,She went above and beyond to solve my issue in a timely manner and that wasn't for the first time. I can tell she is committed to our service dept. More

I bought new car not even month ago and i had problems with car to startup then I called to showroom lia Toyota Wilbraham and they told me to call Toyota roadside Assitance to toe my car and next day only with car to startup then I called to showroom lia Toyota Wilbraham and they told me to call Toyota roadside Assitance to toe my car and next day only my car got repaired and i have had very bad experience of customer service with Toyota Wilbraham....I want to give very poor rating of customer service and even manager is very rude to me while I asked for some favors from them as this is new car with less then a month i got problems and because of that I missed my work....no compensation and not even good service👎 More

I’d like to recognize Cynthia Patrick for ,her excellent service. I’ve been going to Lia for many years and have never been treated so well! At age 84, little things mean so much more. Cynthia walks me to a service. I’ve been going to Lia for many years and have never been treated so well! At age 84, little things mean so much more. Cynthia walks me to and from my car, she keeps me well informed, and is just so helpful. Without Cynthia it would be very difficult to have my car serviced at Lia. Thank you, Theresa Mongeau More

Goncalo Costa was extremely helpful in helping me to get the truck I wanted. He is making sure the vehicle is in order for pick up. the truck I wanted. He is making sure the vehicle is in order for pick up. More

Cynthia Patrick in the Service Dept. gets 5 stars. She did a wonderful job. She let us know what was done to the vehicle and when it was ready. Thank you for a job well done! did a wonderful job. She let us know what was done to the vehicle and when it was ready. Thank you for a job well done! More

Aleksandr Godlew made myExperience an excellent one Aleksandr Godlew made my Experience an excellent one getting my new highlander. He was available when I needed to communicate and was tuned into my c Aleksandr Godlew made my Experience an excellent one getting my new highlander. He was available when I needed to communicate and was tuned into my concerns and preferences. More

Alek Godlew made the difference in the 5 star review...... he followed up regularly to keep me informed on the status of my Tacoma (summer of 2020 Tacoma shortage so it needed to be ordered). We review...... he followed up regularly to keep me informed on the status of my Tacoma (summer of 2020 Tacoma shortage so it needed to be ordered). Went above and beyond unlike many sales people where you need to chase them down once the deal is done. Ask for him and I'm sure you will be happy with the service, knowledge and just following up on all of my questions. Additionally, just a really nice guy hope they treat him right so he doesn't move on to another dealership. This is the first time that I've purchased a vehicle from Lia of Wilbraham but would look to come back if others there offered his service level. More

Cynthia Patrick is very knowledgeable and customer service oriented. She helps to understand the many facets of maintaining your car. I will ask specifically for Cynthia the next time I schedule servi service oriented. She helps to understand the many facets of maintaining your car. I will ask specifically for Cynthia the next time I schedule service for my Camry. More