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Liberty Mazda - Service Center

Hartford, CT

4.8
937 Reviews
Call Service Center (860) 240-7406

937 Reviews of Liberty Mazda - Service Center

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February 29, 2024

Very informative and friendly. There is one problem that I haven't had time to address because of appointments. When I got home from There my wife opened passenger door and noticed More

by JGORB
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
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Feb 29, 2024 -

Liberty Mazda responded

Thank you! Carrie and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Liberty Mazda.

Helpful
February 29, 2024

Excellent and efficient service. Friendly staff. They said it would take 90 minutes but I was out the door in 60. More

by Angela.gambaccini
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 29, 2024 -

Liberty Mazda responded

Angela, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Carrie met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

Helpful
February 21, 2024

I never met to or talked to Carrie. Someone else checked me in. I never heard from anyone about my car being ready so I called and did not speak to Carrie. I paid in full online and More

by LESLIERAB1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Liberty Mazda responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Leslie, feel free to contact us at your convenience.

Helpful
February 21, 2024

Very easy, was my first time with service everything went great. Would recommend to anyone More

by sdelucia912
Recommend Dealer
Yes
Employees Worked With
Craig Fournier
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Fournier
Report | Print
Feb 22, 2024 -

Liberty Mazda responded

Thanks for sharing your thoughts about your experience with Liberty Mazda. Craig and our team appreciate your business and hope to see you again soon!

Helpful
February 21, 2024

It was an Ok experience. She was not very polite. Carrie was mediocre; she lacked politeness and warmth. More

by say_shoaib
Recommend Dealer
No
Employees Worked With
Carrie Hoffman
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 22, 2024 -

Liberty Mazda responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

Helpful
February 20, 2024

Carrie was extremely helpful with working with Mazda in the replacement of my head lamp More

by RCAPO1965
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 20, 2024 -

Liberty Mazda responded

Thank you for your very kind review. Carrie and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Liberty Mazda.

Helpful
February 17, 2024

Things were explained to me. Sat and read the newspaper. Had a cup of coffee. Chatted a few minutes with Hunter who I leased my car from last year. More

by 54ajunko
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 19, 2024 -

Liberty Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Helpful
February 13, 2024

Pleasant experience Every one was super friendly and helpful Why does this survey need so many words More

by danielle.calhoun09
Recommend Dealer
Yes
Employees Worked With
Carrie Hoffman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Hoffman
Report | Print
Feb 14, 2024 -

Liberty Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, Danielle, and we are thrilled that you found your experience with us here at Liberty Mazda to be a positive one. Please don't hesitate to reach out if you need anything else.

Helpful
February 12, 2024

Employees are super patient and the dealership is very clean. I come here for all of the work on my Mazda. Thank you! More

by STEPHANIE.BROSSEAU
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
Report | Print
Feb 12, 2024 -

Liberty Mazda responded

Stephanie, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Liberty Mazda, we look forward to having you as one of our valued customers for many more years to come!

Helpful
February 12, 2024

Friendly, knowledgeable and professional Impressed with the entire service team. It's always a pleasure servicing with them hem More

by budajj
Recommend Dealer
Yes
Employees Worked With
Bradley Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradley Coleman
Report | Print
Mar 15, 2024 -

Liberty Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Liberty Mazda, we look forward to having you as a valued customer for many years to come!

Helpful
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