Lima Auto Mall

Not Honest about cosmetic condition of vehicle. I drove 2hrs for a vehicle that I was told had NO SCRATCHES (I specifically asked on phone) the vehicle had 7300 miles on it & I expected it to be alm I drove 2hrs for a vehicle that I was told had NO SCRATCHES (I specifically asked on phone) the vehicle had 7300 miles on it & I expected it to be almost spotless, every side of this van had major scratches & the interior was a wreck, scratched & stained. The salesman was extremely disturbed that we were looking at this on a used vehicle. Yes, I told the salesman that as long as the van was what they advertised it was I would for sure buy it. I was 20 minutes away & received 2 phone calls by 2 different sales people to make sure I was coming, and was asked to give my debit card # over the phone to "hold" the vehicle. I was even asked the day before when calling to inquire about the vehicle for my credit app information just to get the ball rolling.... I was smart enough not to give any of the info... This all bothers me... Yes, I felt bad that the sales guy really wanted this sale but this van WAS NOT nice... I was completely disgusted with it. Yes, my husband had a heated discussion with the sales guy but DID NOT deserve to be threatened to get his xxx kicked!!! I just can't stop thinking about how rude this salesman was, if I am going to pay $20,000+ for a vehicle I expect it to be in very good cosmetic shape with a few minor acceptions... it's MY money & MY decision!! This salesman said a person should be more interested in how it drives & handles & is reliable than the way it looks... maybe his opinion... I truely hope you change MANY of your salesman ways Mason, you may sell more vehicles!!.... Since I drove 2 hours one way for a "dud " I decided to car shop at a different dealership & came home with a "used" van, it has 14,000 miles on it & the interior is SPOTLESS & we could only find 2 very small scratches on it!! AND we paid $200 LESS than the piece of crap you were pushing on us!!! HA!!! THANK YOU!! My 2 hour drive was worth it after all but not in your favor!! More

Pleasant first-time experience with this dealer. Steven Wilkerson was friendly, efficient and knowledgeable. He spent time needed to explain all aspects of the vehicle and made sure to check with oth Steven Wilkerson was friendly, efficient and knowledgeable. He spent time needed to explain all aspects of the vehicle and made sure to check with other staff for extended information if needed. We felt comfortable that we were dealing with a reputable organization. More

I was very well please with the serveces.. Rob was very knowledgeable in answering all my questions and no high pressure sales pitch ,. I would definitely recommend him to others. Yours trul Rob was very knowledgeable in answering all my questions and no high pressure sales pitch ,. I would definitely recommend him to others. Yours truly Dan Phillips and Jan More

Alan was very helpful & showed me how everything worked. He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go bac He's a good salesman. Explained everything about the car. Love the car so far. I can't walk far & everyone took that in consideration. I would go back if I ever trade cars. More

Excellent Dealership It was great working with Lima Auto Mall and Rick Jones again in the purchase of our new 2016 XTS. Roger made a special effort to get the exact car t It was great working with Lima Auto Mall and Rick Jones again in the purchase of our new 2016 XTS. Roger made a special effort to get the exact car that we wanted and Rick made sure we knew how to use all of the new features of this car. We have bought cars from this dealership for 25 year and would recommend them to anyone who wants a quality car.. Their service department is always there to help with any service issues that you have and they treat you with the upmost curtesy and respect. More

2016 Cadillac SRX Certified Pre-Owned It was a pleasure working with Rob Crist, Ryan Swaney, and Bob Aubin on purchasing our new Cadillac SRX. They all were very knowlegable, courtious, It was a pleasure working with Rob Crist, Ryan Swaney, and Bob Aubin on purchasing our new Cadillac SRX. They all were very knowlegable, courtious, and professional. We will definitly recommend this dealership to family and friends in the future. More

Friendly and helpful It was great working with Justin and Bob. They were very professional and helpful. We will definitely recommend Lima Auto Mall to our family and fri It was great working with Justin and Bob. They were very professional and helpful. We will definitely recommend Lima Auto Mall to our family and friends. More

Low pressure & friendly We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We We had a very positive experience with Lima Auto Mall. We drove up from the Dayton area because they had a used Chevy Volt listed on their website. We end up trading in our old car for the Volt. Steven Wilkerson (sales) was, professional, very polite, low pressure, and found answers to our questions. He also admitted not knowing a lot about the Volt. His honesty was refreshing since our experience has been that few dealers know much about the Volt; a plug in extended range electric - a.k.a hybrid ) and may try to steer you to another vehicle. Completing the paperwork and a service visit at a later date to replace damaged air intake molding as part of the sale also went smoothly. A very good car buying experience overall. More

Alan Chess This is the first time in my life I have had a pleasant car buying experience. Alan Chess made sure that everything was ready so that all I had to do This is the first time in my life I have had a pleasant car buying experience. Alan Chess made sure that everything was ready so that all I had to do was come in and sign a few papers. My car was spotless, and he spent the time afterward showing me how to use all of the various options! Best experience ever! More

Easy, friendly, helpfull, no pressure As stated above....... Mason Staley could not have been more helpful. Answered all my questions quickly and thoroughly. Mason and the crew was patie As stated above....... Mason Staley could not have been more helpful. Answered all my questions quickly and thoroughly. Mason and the crew was patient with me obtaining my own financing. More