Lima Auto Mall

We had a fantastic experience with Lima Auto Mall. Ryan Swaney provides excellent customer service. He promptly followed up and answered all questions I posed. He followed through with every aspect of th Swaney provides excellent customer service. He promptly followed up and answered all questions I posed. He followed through with every aspect of the deal and was a pleasure to deal with. We drove three hours from Indianapolis to purchase a car because we couldn't get this type of customer service from our own Indiana dealers. I highly recommend Lima Auto Mall. More

I had a wonderful experience dealing with Ryan Swaney at the Lima Auto Mall. He knew what I was looking for and he found it for me. When I drove two hours to get there I was not disappointed in the car. the Lima Auto Mall. He knew what I was looking for and he found it for me. When I drove two hours to get there I was not disappointed in the car. The car was everything he said it was. I felt I was given a good deal on my trade in vehicles also. It was a hassle free car buying experience. Thank You. I love my car!!! Janet Jackman London, OH More

Their customer service is outstanding. They answered my questions and responded to my phone calls immediately with truthful answers. They certified the car I wanted to buy giving me an extended warranty a questions and responded to my phone calls immediately with truthful answers. They certified the car I wanted to buy giving me an extended warranty and even put four brand new tires on it! The price was the best one I could find not only locally but anywhere in my region. The finanancing was very easy and they explained everything in great detail. This was my first experience with them and the best I've ever had. I'll be returning again and again. More

We had excellent customer service from the time we walked in until we came back and picked up the vehicle the next day. Very efficient and timely in getting the paperwork done. Was not pushy about the vehi in until we came back and picked up the vehicle the next day. Very efficient and timely in getting the paperwork done. Was not pushy about the vehicle, just informed us on the vehicle and answered any questions we had. Price was good for the vehicle we purchased, was under what NADA said would be clean retail. Would recommend the dealership, and Ryan Swaney to anybody looking for a new or used vehicle. More

I was very happy with my experience at the Lima Auto Mall. My salesman Gerry Kozlevcar did a good job for us. He was attentive, informative, and very helpful. I didn't feel any high pressure sales pi Mall. My salesman Gerry Kozlevcar did a good job for us. He was attentive, informative, and very helpful. I didn't feel any high pressure sales pitch. We set up an appointment to meet with him and he was right on time. The car had been washed and detailed. He went with us on a test drive and was very knowledgeable about the vehicle. The sales team got us through the paperwork in an ordered fashion. I had to take the car back to get a license plate bracket put on. No problems with that. I was pleased with the over-all service of the dealership. More

After looking at several other dealerships in Ohio, my wife and I visited Lima Auto Mall. Gerry 'K-Car' made us feel very relaxed and at ease (maybe since he was from my generation). He was very prompt, wife and I visited Lima Auto Mall. Gerry 'K-Car' made us feel very relaxed and at ease (maybe since he was from my generation). He was very prompt, courteous, helpful and honest. We appreciated his wisdom of cars and his sense of humor. Gerry and his supervisor were very fair on the deal with our trade-in vehicle. We would recommend Gerry, Bud, and Lima Auto Mall to anyone who wants to be treated well when shopping for a vehicle. PS-my wife appreciated Gerry's thoughtfulness in putting the OBX license plate holder on our new vehicle. Gene and Sharon from Tiffin Ohio More

Our experience with Lima Auto Mall was great. Gerry was able to find us the new Chevy Cruze we were looking for. He was available to answer all of our questions when we called. He had everything ready to able to find us the new Chevy Cruze we were looking for. He was available to answer all of our questions when we called. He had everything ready to go, and made the purchase very easy. Everyone was friendly and helpful. More

I was looking for a very specific vehicle, and Matt assured me he would help me find it. He was very professional and kept me up-to-date with his daily searches for the vehicle and we talked frequentl assured me he would help me find it. He was very professional and kept me up-to-date with his daily searches for the vehicle and we talked frequently regarding prices and priority of options (heated seats, sunroof, etc.). I received a great deal. I have never had such impressive and honest customer service at anywhere except Lima Automall. I will always be one of their life customers. More

Sean Sanders helped me find a nice used vehicle and I love it. He was very helpful with everything. I would also like to mention the service department and the great work they do. I needed two new tires love it. He was very helpful with everything. I would also like to mention the service department and the great work they do. I needed two new tires and they ordered them for me and I didn't have to pay anything. I highly recommend this dealership for a new or used car purchase. More

Thanks to everyone at the Lima Auto Mall for a great experience! Buying or leasing a car isn't something that I would normally look forward to because of the reputation a lot of car dealers have. But experience! Buying or leasing a car isn't something that I would normally look forward to because of the reputation a lot of car dealers have. But my experience with the Lima Auto Mall was anything but sterotypical. It left me 100% completely satisfied. I dealt with Matt Kondik (who I would highly recommend speaking with if you're planning a purchase). Matt helped me find the perfect car for my needs and my budget and made the buying process very easy. Most of it was done over the phone and online so that when I actually showed up to the dealership, there was little to be done except shake hands and drive away in my new car! I live nearly 2 hours away from this dealership, but will absolutely return for my next vehicle purchase thanks to the great buying experience I had. Definitely two thumbs up. More