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Lima Auto Mall - Service Center

Lima, OH

4.8
537 Reviews

537 Reviews of Lima Auto Mall - Service Center

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April 24, 2025

Always courteous and professional … the Courtesy car is a nice touch while you are waiting. More

by tamyra83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary, Courtesy Driver
April 24, 2025

As always the folks in the service department are top notch, they explained everything and all of the work on our car was done fast. Very pleasant to work with. More

by JIML5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Caleb
April 20, 2025

Mechanics are very. .very rude at times and unprofessional.As a Lima Auto mall customer ,who have purchased at least 5 or 6 vehicles in the past 7 -8 years I was expecti More

by KENNYSJ25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Tanguay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Josh Gaines
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
2.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Was very attentive and keep me informed what was going on while I was there More

by leemay1983
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 19, 2025

Did a great job getting the truck fixed right and fast. Only complaint is they asked if I wanted it washed and I told them yes. Got the truck back and it wasn't washed. Thats the 2nd time this has happen More

by mjettinghoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 10, 2025

No parts in stock, didnt want to see any issues i was having with the vehicle. More

by Destroi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Keith Shockency
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 27, 2025

Friendly people and good service. Customer lounge was clean and comfortable! Vehicle was.done in good time More

by denb1946
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeff Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Bondrowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2025

Drove in with car making noise. They were able to get it in & fixed. Great experience. More

by JUDYEPPS13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Wellman
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 27, 2025

Keith took care of my ongoing problem with my Cadillac and I appreciate all of his help. More

by jimbarb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keith Shockency
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 25, 2025

This guy helped me get a car when it seemed impossible and it’s a better car then I asked for I’m beyond grateful for the whole team. More

by Huesto.s
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Swaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles McClung
5.0
This rating includes all reviews, with more weight given to recent reviews.
Storm Rister
5.0
This rating includes all reviews, with more weight given to recent reviews.
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