Lithia Chrysler Jeep Dodge of Medford

This is the second car we have purchased from this dealership. We are very happy with both experiences. We were helped by Luis who was friendly and on top of everything. I felt that he was understan dealership. We are very happy with both experiences. We were helped by Luis who was friendly and on top of everything. I felt that he was understanding and representing our needs both with the vehicle we wanted and by making things easy while working with the dealership. He called himself a "customer advocate" and I believe that he lived up to the name. I would recommend his services to anyone looking for a vehicle. In addition, Andy, the finance person was wonderful as well. We came in with a pre-approved loan option but he checked to see if it was the best deal for us. He found a loan for us that was at least 2 interest points lower than the deal we had walking in. I will absolutely go back to this dealership for future purchases. Thanks Guys!! More

Service department in particular will not answer questions. When I was done with my oil change, I realize there was coolant all over my engine compartment. When I called the dealer, the service re questions. When I was done with my oil change, I realize there was coolant all over my engine compartment. When I called the dealer, the service rep explained that I would need to run water over my engine engine while it was running. And he was sorry that he could not meet my expectations with cleaning the coolant from the engine and compartment. I will not be back for more service! More

Worst experience of my life dealing with the service department. First appointment was scheduled three months out. They changed it when it got close to another two months without talking to me. When I t department. First appointment was scheduled three months out. They changed it when it got close to another two months without talking to me. When I talked to them about it they said that the way it goes! More

My 2020 Ram 2500 had an exhaust system failure where the system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a c system failed to regenerate and continuing to drive it was not an option. The truck was dropped off just before closing on Tuesday night. I got a call mid afternoon mid Wednesday saying it was ready to go. Thankfully it was under warranty and many parts were replaced. ⭐️⭐️⭐️⭐️⭐️ to Trevis, the service manager, his crew and the parts department. I did not expect it back this fast but most thankful that it is. Thanks to all those who had a hand in getting my truck back on the road More

Had a bad experience around honesty regarding getting both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available un both keys for a slightly used $36,000 2024 Toyota Rav. A key was missing and I was not informed by the salesperson that one fob was not available until I was ready to drive off with the car. Initially the GM insisted it was my responsibility to buy another one. After putting some pressure on him and his sales associate he reconsidered and agreed to make good on providing me with another key. I would be careful working with associates there and recommend you make sure you know exactly what you are getting. More

Always get great service when I take my Gladiator or Ram. Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work i Trevis is so easy to contact and get on his schedule ! He always makes it convenient for me to fit my trips in there into my schedule! And the work is always completed correctly More

They could not find my trade in keys when I wanted to leave and not take there offer then sales pounding me until I gave in on a unfortunately purchase of a ram that was new and had a water leak off the leave and not take there offer then sales pounding me until I gave in on a unfortunately purchase of a ram that was new and had a water leak off the line More

Had a great buying experience with Rob Walton. Very professional, extremely knowledgeable, answered all my questions, zero pressure. I highly recommend him, he is full of knowledge and a lot of fu Very professional, extremely knowledgeable, answered all my questions, zero pressure. I highly recommend him, he is full of knowledge and a lot of fun to boot! I am confident in my purchase and very satisfied with my vehicle! More

I would like to give a huge shoutout to the Service Department! My daughter just moved to Medford after graduating from PA school. the 2013 Dart that she has been driving has been in the shop in Nashvi Department! My daughter just moved to Medford after graduating from PA school. the 2013 Dart that she has been driving has been in the shop in Nashville and Mesa for overheating. The real problem was never discovered and fixed and she was left on the road more than once in the dark far from home. When she took it into Lithia Dodge, it was different. They completed a thorough evaluation, even checking the fluid in the reservoire. That is when they discovered that the head gasket was failing! They fixed not only that, but all they other interacting parts. We are so grateful!!!! The car is running like new and we don't have to worry about when it might overheat. Thanks for a great job! Dayna More

I waited 5 hours for an oil change is the worst place I regretted buying a car there!!!!! regretted buying a car there!!!!! More