Lithia Chrysler Jeep of Reno

Fantastic customer service, you definitely get your moneys worth!! Will highly recommend and is my go to for service! moneys worth!! Will highly recommend and is my go to for service! More

I had an outstanding experience purchasing not one, but two Jeeps at Lithia Jeep and Chrysler in Reno, NV. From the moment we stepped foot on the lot, we were greeted by Sean, an exceptional salesman who w two Jeeps at Lithia Jeep and Chrysler in Reno, NV. From the moment we stepped foot on the lot, we were greeted by Sean, an exceptional salesman who went above and beyond to ensure our satisfaction. Sean's knowledge of the inventory was impressive. He took the time to understand our needs and preferences, guiding us to the perfect vehicles that fit our lifestyle. His enthusiasm and passion for Jeeps were contagious, making the whole buying process enjoyable. Tony and Brian in the financial department were equally remarkable. They were efficient, transparent, and provided us with all the necessary information to make informed decisions. They worked diligently to secure the best financing options for us, ensuring that we got the most value for our money. Overall, the entire team at Lithia Jeep and Chrysler in Reno created a welcoming and stress-free atmosphere. Their professionalism, attention to detail, and commitment to customer satisfaction were evident throughout the entire process. I highly recommend Sean, Tony, and Brian for their exceptional service and expertise. If you're in the market for a Jeep, look no further than Lithia Jeep and Chrysler in Reno. They truly exceeded our expectations and made our car-buying experience a memorable one. More

Robert Black is great. He did everything in his power to make sure I found what exactly what I was looking for and make the deal happen. I couldn't be happier. He's the bes He did everything in his power to make sure I found what exactly what I was looking for and make the deal happen. I couldn't be happier. He's the best! More

Took my vehicle in for a 60,000 mile service and an air suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaire suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaired in a 4 days. I was then called 4 days after ben said the car would be repaired and ready for pick up. They somehow find parts to replace, although they weren’t known to have issue. Ben is a liar and doesn’t list all concerns on work orders. Dana, the service manager never seems to be available nor do I ever see him at work, Nor does he choose to be involved with service issues. No loaner car offered. Shuttle driver is nice, Knows my address by memory because I was sold a lemon and ben won't fix all of the problems in one visit. Claiming that he can’t reproduce the issues, but somehow, after having an accident because of the faulty vehicle, he says when the car is repaired he will fix the safety issues? Why is it I need to have an accident (putting my family and the general Publix safety at risk) before issues can be addressed when I’ve been complaining about these issues for three years (starting at 7000 miles)? Communication between service tech and customers is lacking in the worst way. More

Said my head unit would be in in a week, it has now been 20 days and no unit. 20 days and no unit. More

I have received great service. Even when things don’t always work out Dana and Bob try to mitigate the imposition. Even when things don’t always work out Dana and Bob try to mitigate the imposition. More

We have purchased multiple Jeeps through Lithia Chrysler Jeep Reno and feel as though they always work with us to give us a good deal and ensure we are satisfied with our experience. Jeep Reno and feel as though they always work with us to give us a good deal and ensure we are satisfied with our experience. More

Charlie is an awesome service member! He is always willing to answer any questions I have and always explains what they will be doing when I bring in my vehicles! Thank you Charlie! He is always willing to answer any questions I have and always explains what they will be doing when I bring in my vehicles! Thank you Charlie! More

The entire transaction was handled very professionally. Everyone I dealt with at Lithia was polite and friendly. Robert and Dave were very knowledgeable and took care of all aspects of my purchase. I can h Everyone I dealt with at Lithia was polite and friendly. Robert and Dave were very knowledgeable and took care of all aspects of my purchase. I can highly recommend their service and the overall efficiency I experienced at Lithia. Jon Millichap More

Great customer service, courtesy and the personal is friendly. I being going to Lithia jeep for long time and they are always great. Thank you friendly. I being going to Lithia jeep for long time and they are always great. Thank you More