Lithia Chrysler Jeep of Reno

Great service personnel; out of date facility Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example Bob Pearce in particular has been excellent here. This entire facility is in DIRE need of updating. Follow Dolan Lexus' recent new build as an example of staying relevant. Both the sales and service facility are small and crowded. As much as I have confidence leaving my car here for servicing, it would be nice if Lithia made an investment in itself on behalf of its' customer base. These are really tired buildings, with outdated and disconnected (from other parts of the dealership) waiting areas. Make your facility shine like your service personnal shine. More

Very Shady, Service department untrustworthy My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided My husband and I have used this dealership twice now. First time they were ok, nothing to write home about, and found a truck for him that we decided to trade our Jeep in for. They don't give extra for accessories, wench, safari top, etc, so we decided to keep those and sell them on our own. There wasn't time that night, Thursday, and we didn't have the tools, so we WATCHED them write the note on the windshield that we would be back to pick them and anything else up after the weekend. We live a 35 miles away, come back Monday, and they already have the Jeep lifted to work on(which they said they weren't doing btw), and we can't touch it to get our things. ON top of that, they say "oh s***" when we walk up, apparently knowing they were in the wrong. So we drive out again the next day, have to wait an hour because we still can't get to the vehicle, and the service manager proceeds to tell us that no, there was never a note on the Jeep (even though our sales guy backed us up) and his employees would never take it off and go through and have free reign of the vehicle. Even after they admitted to taking the lanyard and a Carhart jacket that they were going to "give to a homeless person." I was extremely upset about the way they treated us and will never use them again. Our sales guy, Dirk, was a nice guy, but there was another that treated me like crap and practically bowed to my husband, being outwardly sexist, and refused to shake my hand after we bought the car. I couldn't believe how rude the man could be to me when he really had nothing to do with our transaction. Our finance guy was actually very nice and very fast, but the service department and the other sales guy were so horrible that we will never give them our service again. More

Brads review Had some issues with the initial vehicle I was trying to purchase, Neil was able to get me into something better, and made everything right, thanks Ne Had some issues with the initial vehicle I was trying to purchase, Neil was able to get me into something better, and made everything right, thanks Neil! More

great sails service the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all se the best service department mose friendly enjoy everv visit #1 would recomend this service to anyone the ove all experance ia the best the over all service deparment is very frirndly More

Great service People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very we People were very helpful and did a great job with the factory re call on my jeep. They did a great job on serving me and getting the work done very well. More

New 2016 Jeep Cherokee We recently purchased a 2016 fully loaded Jeep Cherokee. Lyndle Farris (goes by just Farris) was recommended to us by our son, whom Farris had sold a We recently purchased a 2016 fully loaded Jeep Cherokee. Lyndle Farris (goes by just Farris) was recommended to us by our son, whom Farris had sold a new car to 2 years ago. The Recommendation was well founded! Farris was extremely knowledgeable, very thorough, accommodating and friendly. We had many many questions that he was able to answer with ease. He even stayed way past his quitting time to accommodate our schedule. After driving the car for a few days, we had even MORE questions, so we just stopped by. Farris was busy, so Jolene helped us...again, very knowledgeable and accommodating and so patient! We had found that there were NO instructions in the manual about how to use the "park assist" which allows the car to park itself either parallel or perpendicular! Jolene drove with us to numerous different parking lots, showed us how to use it, and how it worked in different situations. VERY patient and made us feel that we did indeed choose not only the right car, but the right dealership! Jolene and Farris complement each other, and they both made us feel that they CARE! The car is awesome, and the attention is as well!!! More

Poor service I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and tol I brought my truck in for a recall, made an appointment in advance. The recall notice said it would take three hours, after calling every day and told every excuse they could think of, (the truck is to big for the lift, we need to have our best service person work on the truck, can't find the part, never done this kind of job before), I called Chrysler from the recall notice. They called the dealer, and my truck was ready in two hours. Not very good service. More

Jeep - return visit! Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in t Actually, I had to take my jeep back for a second visit when getting an engine light. They thought they had fixed the engine light due to a leak in the gas cap. However, after a couple of days the light came back on. I called and spoke with Tim and we arranged a repeat visit the same day. Even though I had to go back a second time, I appreciate the expediency of Tim's response; "if the vehicle is returned, we move you to the top of the line for attention." Even though it was inconvenient to take it back a second time, I understand how this can happen, but especially appreciate the customer service, and in the end, repaired. Thanks for your good customer service. More

Oil change and 50,000 mile check-up The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a cou The people I've worked with in the service department are great, especially Charlie Sebastian. He keeps me updated as promised, they always get a courtesy van to my home quickly to pick me up when my jeep is ready. And they stay on top of the multitude of Jeep recalls. More

2011 dodge ram Such a quick and great service! Cane to look at a truck I found online. When it did not have all the things I needed/wanted Neil was quick to find one Such a quick and great service! Cane to look at a truck I found online. When it did not have all the things I needed/wanted Neil was quick to find one that was just perfect. More