Lithia Chrysler Jeep of Reno

Fast and efficient In and out as promised,professional, friendly, just had oil changed so is very hard to type at least twenty five words minimum. one two now 25 In and out as promised,professional, friendly, just had oil changed so is very hard to type at least twenty five words minimum. one two now 25 More

Great Sales and Financing Staff!!! Excellent sales experience! Kenny took the time to fully explain the product options and showed us many different choices while guiding us to the veh Excellent sales experience! Kenny took the time to fully explain the product options and showed us many different choices while guiding us to the vehicle that was best for our needs as well as the best value. Ken in finance was superb. This was one of my best buying experiences in recent memory. Thank you. More

Three month service and reaar window strut replacement. Bob Pearce was my service representative. He was very friendly and knowledgeable about the Jeep product. He is very easy to work with and rely on.. Bob Pearce was my service representative. He was very friendly and knowledgeable about the Jeep product. He is very easy to work with and rely on.. More

Purchase of 2015 Wrangler Excellent service. Kenny did a great job. Last 2 days of the month. Dealership was very busy. Farris and Jolene supported Kenny when he was with othe Excellent service. Kenny did a great job. Last 2 days of the month. Dealership was very busy. Farris and Jolene supported Kenny when he was with other customers. More

Always great The team is professional and very helpful and accommodating. Tony is a pleasure to work with!! He knows me by name and even recognizes my phone number The team is professional and very helpful and accommodating. Tony is a pleasure to work with!! He knows me by name and even recognizes my phone number when I call him! Great service!! More

New Chrysler Great salesman, made buying the car a pleasant experience. And I love my car!! I would recommend the dealership to any one looking for a new car. Great salesman, made buying the car a pleasant experience. And I love my car!! I would recommend the dealership to any one looking for a new car. More

Great Everyone was AMAZING. Professional ,helpful and accommodating . I was contacted by Dirk originally via email. Then when I came in to look I did a driv Everyone was AMAZING. Professional ,helpful and accommodating . I was contacted by Dirk originally via email. Then when I came in to look I did a drive with Sean. Finished up the next day with Dirk. My experience with both men was just awesome. They were so helpful and kind. I never considered owning a Jeep before this experience. Now I am hooked. The sales staff and the finance staff are really terrific. Also Chris in Service! I would say that Lithia Chrysler Jeep of Reno is lucky to have such an amazing staff that really represents this company in a great way. More

Another great experience! Last week I bought my 5th vehicle from Lithia Jeep/Chrysler. I continue to go back to buy both new and used vehicles because of the staff, pricing, a Last week I bought my 5th vehicle from Lithia Jeep/Chrysler. I continue to go back to buy both new and used vehicles because of the staff, pricing, and quality of vehicles. I won't hesitate to go back again when I'm ready for another car/truck. More

Very good service from Associate and support from deal staff This is the second car we have purchased from Lithia, one from the Subaru side and the most recent from the Jeep side. Both experiences were a) info This is the second car we have purchased from Lithia, one from the Subaru side and the most recent from the Jeep side. Both experiences were a) informative on distinctions between brands and models, b) clearly in support of what I needed (not a pushy agenda), and c) easy to close the transaction. Farris whom was our Jeep associate was extremely helpful, and has followed-up post deal on several occasions. Highest marks. More

Good service department. The sales team...not so much My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was no My wife and I bought our 2006 Buick Rainier a couple of years ago, and,while the experience of selecting the vehicle and arranging the purchase was not the worst thing I've ever been through,it could have been better. Our salesman,Robert Black,was accommodating enough until he got our signatures and our money,after which he treated us as if we didn't exist. This guy could not have been less professional. I even have the unpleasant memory of watching this man walk across the sales floor,working out on a chicken leg he brought for lunch. I can still hear the smacking sounds he was making even 2 years on. Now,the experiences we've had with the service department have been much better. They have recently revamped their procedures in an attempt to get more customers serviced and out the door in less time, and, judging from my latest experience,it appears to be working. Instead of opting for a ride home to wait until they finished with my vehicle,I chose to stay on the premises this time, and, to my great pleasure, I was back out on the road in roughly one hour. A drastic improvement!!! I only wish they'd had this new protocol in place two years ago when I first bought the car. A definite step in the right direction! I also need to point out that the employees that I've dealt with in the service department were much more professional and courteous than some of the members of Lithia's sales team, and that's not how it should be. More