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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,993 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,993 reviews

December 11, 2023

Excellent. I called the service department. I spoke to Tony Siebert. I asked him whether The service department replaces old style incandescent headlights and t More

by RFB0
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Tony was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Lithia Chrysler Jeep of Reno!

December 11, 2023

Poor customer service and the dealership has repeatedly failed to address the issues I've had with my vehicle. More

by jace.gaffney
Recommend Dealer
No
Employees Worked With
Robert Pearce
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 14, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service doesn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

December 11, 2023

Friendly environment. Bob got our wheel hop repaired We will come back for future service More

by julway08
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Bob met your expectations. Thank you again for choosing Lithia Chrysler Jeep of Reno, we look forward to having you as one of our valued customers for many more years to come!

December 10, 2023

Ben at the counter, he’s the man. Thanks for your help. Jeep runs great. More

by none3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

It's good to hear you appreciated the help and your Jeep is running smoothly. Thank you for choosing Lithia Chrysler Jeep of Reno for this service.

December 10, 2023

Informed and caring for my needs facility was clean and all employees were friendly and nice just wish I could figure out how to make coffee More

by fmakison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Page Fernando
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Lithia Chrysler Jeep of Reno.

December 10, 2023

I set an appointment for a diagnostic on my truck. Once they found the problem the parts were ordered, and the appointment was set, and my truck was fixed in a very timely manner. More

by sicklife84
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

It's terrific to hear that Lithia Chrysler Jeep of Reno set the appointment and fixed your truck quickly. We highly appreciate your positive feedback. Thank you for choosing our service department.

December 10, 2023

Going to Lithia Chrysler Jeep of Reno is more like visiting family and friends for me rather than some faceless dealership where I really don't know anyone. More

by RenoKiwi72
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 10, 2023

Top notch. Slightly expensive but Ben always reminds me of the important maintenance services needed at the right mileage intervals. Service work timeframe is a More

by salvatorekinder
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive review. It's nice to hear that you're satisfied with our important maintenance services and respectful of the pointed out service timeframe expectations at Lithia Chrysler Jeep of Reno.

December 10, 2023

Very helpful. Ben was very informative and followed up on all his communications to make sure I was completely satisfied. More

by db2832
Recommend Dealer
Yes
Employees Worked With
Ben
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Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about Lithia Chrysler Jeep of Reno. Continuous communication is an important part of our service, and we're glad to know this delivered satisfaction in your interactions with us.

December 10, 2023

Charles was extremely helpful and kind. The complimentary coffee machine and shuttle made my day. It helped me stay awake and get home safely while waiting for my car to be done. More

by shellpeanut1997
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
Report | Print
Dec 10, 2023 -

Lithia Chrysler Jeep of Reno responded

It's pleasing to hear that Charles provided great support and our complimentary coffee machine and shuttle services were useful for your visit to Lithia Chrysler Jeep of Reno. We appreciate you sharing your experience with us.

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