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Lithia Chrysler Jeep of Reno

Reno, NV

Overview
Employees
Reviews
Vehicles
4.7
2,993 Reviews
Lithia Chrysler Jeep of Reno is focused on providing customers with an honest and simpler buying and service experience. We are giving customers straightforward information so that they can make confident decisions. Lithia Chrysler Jeep of Reno in Reno, Nevada, joined the Lithia Motors family of dealerships in January 2004 after being acquired from Ewert, Inc. Lithia Chrysler Jeep of Reno, near the surrounding areas of Reno, Carson City, Sparks, Virginia City, Susanville and Dayton Nevada, features a wide selection of new and used cars, trucks and SUVs. Our inventory includes new models such as the Chrysler 300, Chrysler 200, Chrysler 200 Convertible, Town & Country, Compass, New 2011 Grand Cherokee, Durango, Liberty, Patriot, and Wrangler.
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1050 East Plumb Ln #100

Reno, NV

89502

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Showing 2,993 reviews

December 10, 2023

Didn't wait too long. Looked into all my complaints, even though I came in late and my appointment was for oil change only. I appreciated that since I travel quite a bit a More

by BURGESS232001
Recommend Dealer
Yes
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 10, 2023

Mechanic didn't put drain plug in properly almost all the oil drained out I Had jeep towed to dealership Robert said they washed and vacuumed (didn't look like it was done) and offered to fill up my gas tank More

by LAURAMACIAS1432
Recommend Dealer
No
Employees Worked With
Robert Pearce
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 11, 2023 -

Lithia Chrysler Jeep of Reno responded

Hello, Your feedback is very important to us, and we would like the chance to speak with you about the level of service and customer care you received from our Service Team regarding your drain plug concern and the cleanliness of your vehicle. Would you mind sending your preferred contact information to us? Best regards, Scott Williford BWilliford@Lithia.com & Joe Green joegreen@lithia.comWe're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

December 09, 2023

Excellent customer satisfaction Dealership boasts of friendly and professional people and a refreshing atmosphere. The check in process for the service department was the most organized I have ever enco More

by cbarrier4375
Recommend Dealer
Yes
Employees Worked With
Robert Pearce
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert Pearce
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

Appreciate your kind words about the positive atmosphere and well-organized check-in process at Lithia Chrysler Jeep of Reno's service department. We strive to provide excellent customer satisfaction. Looking forward for your next visit.

December 09, 2023

Great service. Friendly, professional, and knowledgeable staff. But it was a bit pricey. I love the Jeep. More

by jkloehn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

December 09, 2023

Always helpful and easy to work with. My experience was pleasant and I felt well taken care of. More

by AMANDA.NIELSEN
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your positive feedback about your recent experience at Lithia Chrysler Jeep of Reno. We're glad you felt well taken care of as that is one of our primary goals. Looking forward to serving you again in the future.

December 09, 2023

It was great everyone was friendly and very helpful. It was nice to see smiling faces More

by honey_jmnz24
Recommend Dealer
Yes
Employees Worked With
Charles Sebastian
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charles Sebastian
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We value your positive review and are glad the friendly atmosphere at Lithia Chrysler Jeep of Reno met your expectations. Hope we continue to make your experience enjoyable.

December 09, 2023

Very nice and professional Staff is pleasant and professional. Dealership has always provided excellent customer support and care. More

by Dsilva
Recommend Dealer
Yes
Employees Worked With
Tony Seibert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Seibert
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your kind comments about our staff and the excellent customer support provided by Lithia Chrysler Jeep of Reno. We strive for superior care and are glad you noticed, thank you.

December 08, 2023

Routine oil change, tire rotation and diagnose an electrical issue in my driver's door Had an 8 am appt but my car didn't go back until 0940. I wait, cuz its my only car and so I didn't leave until a More

by goofysas
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 09, 2023 -

Lithia Chrysler Jeep of Reno responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and do apologize for the long wait. We look forward to working with you again.

December 08, 2023

Ben always provides great service and makes sure the job is done right. Quality service More

by JULIANADEMAREST
Recommend Dealer
Yes
Employees Worked With
Ben Owings
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Dec 08, 2023 -

Lithia Chrysler Jeep of Reno responded

We appreciate your recognition of the work ethic at Lithia Chrysler Jeep of Reno. It is good to know Ben's service meets your expectations. We aim for quality in every job we do, thank you for noticing.

December 08, 2023

Ben and the service team have done an excellent job of working to identify and correct the intermittent problem I have been experiencing with my 2021 Rubicon 392 More

by johnfryhoff
Recommend Dealer
Yes
Employees Worked With
Ben Owings
Report | Print
Dec 08, 2023 -

Lithia Chrysler Jeep of Reno responded

It's great to hear that Ben and the Lithia Chrysler Jeep of Reno service team were able to assist you effectively with your 2021 Rubicon 392. We truly value your feedback. Thank you for choosing us.

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