Lithia Chrysler Jeep of Reno - Service Center

Love Lithia Everyone is so kind and knowledgeable Great experience A little pricey but what isn’t these days for quality Highly recommend! Great experience A little pricey but what isn’t these days for quality Highly recommend! More

My experience with Lithia jeep dealership was good. Robert Pierece was pleasant. Robert was courteous efficient, he found the problem with my Jeep replace the parts. Had my jeep back the same day. I fe Robert Pierece was pleasant. Robert was courteous efficient, he found the problem with my Jeep replace the parts. Had my jeep back the same day. I feel Robert was honest and efficient while working on my jeep. More

Ashton was the best— he assisted us immediately and made it fast and easy to understand it fast and easy to understand More

Said my head unit would be in in a week, it has now been 20 days and no unit. 20 days and no unit. More

I have received great service. Even when things don’t always work out Dana and Bob try to mitigate the imposition. Even when things don’t always work out Dana and Bob try to mitigate the imposition. More

Fantastic customer service, you definitely get your moneys worth!! Will highly recommend and is my go to for service! moneys worth!! Will highly recommend and is my go to for service! More

Took my vehicle in for a 60,000 mile service and an air suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaire suspension error (this was scheduled). Took almost 9 days to get my car back, but was promised the parts would be in and the vehicle would be repaired in a 4 days. I was then called 4 days after ben said the car would be repaired and ready for pick up. They somehow find parts to replace, although they weren’t known to have issue. Ben is a liar and doesn’t list all concerns on work orders. Dana, the service manager never seems to be available nor do I ever see him at work, Nor does he choose to be involved with service issues. No loaner car offered. Shuttle driver is nice, Knows my address by memory because I was sold a lemon and ben won't fix all of the problems in one visit. Claiming that he can’t reproduce the issues, but somehow, after having an accident because of the faulty vehicle, he says when the car is repaired he will fix the safety issues? Why is it I need to have an accident (putting my family and the general Publix safety at risk) before issues can be addressed when I’ve been complaining about these issues for three years (starting at 7000 miles)? Communication between service tech and customers is lacking in the worst way. More

Robert and Ben are fantastic, and are always backed by an outstanding Service department. They always have our back. outstanding Service department. They always have our back. More

Charlie is an awesome service member! He is always willing to answer any questions I have and always explains what they will be doing when I bring in my vehicles! Thank you Charlie! He is always willing to answer any questions I have and always explains what they will be doing when I bring in my vehicles! Thank you Charlie! More

Great customer service, courtesy and the personal is friendly. I being going to Lithia jeep for long time and they are always great. Thank you friendly. I being going to Lithia jeep for long time and they are always great. Thank you More